Our Reviews

The repair went well. The communication with me didn't go well at all. I was told the part would take 6-19 days to get. I didn't hear back after repeated texts and a phone call. I stopped in 3 times to check on my vehicle. Since it's a company Car, I needed some information for a monthly report. I asked by text and received nothing, even a phone call didn't get results. My only complaint is lacknof communication.

Great, very fast and professional service

Brought my vehicle for two service lights that were on. I was Told I needed coil pack spark plugs and wires. I found funny , because plugs and wires were less then 3 weeks old. Paid $500 + diagnostic test and for coil pack even though I knew that wasn’t the issue. Picked up vehicle got down the road . Issue not fixed lights back on . Took it right back, informed them it wasn’t fixed. Left vehicle again. I received a call at the end of the day saying my truck was ready. That there was nothing wrong. Pick it up the next morning get down the road something. Take it right back. I’m told it’s probably a bad-fuel injector . At this point they are just guessing and I don’t believe this is the issue due. to symptoms and codes . Speak with service manager . He asked if I could leave the vehicle and he would drive it to see what’s going on . At 5 pm receive a call to come pick it up that truck was driven didn’t get any lights or ticking sound. I found very strange. Next morning I pick up vehicle once again get down the road lights come on ticking sound is present . Take it back to show that lights were on . Scanned it again abs codes are present . Service manager was busy . After waiting 40 min . I left without leaving vehicle . I was told they would call me to see when was a good time to drop it off, and that they needed to contact manufacture to see what maybe the issue. 3 days pass I Never receive a call . I had to call . Dropped vehicle off again . They wanted me to pay another diagnoses fee I couldn’t even believe they had the nerve to even ask. Esp when I already paid for it paid for something I didn’t need. That didn’t fix my vehicle , and obviously couldn’t diagnose it correctly . They did tell me they would do it for free. My brake lights are on when I drive or park. I’ve been without out a vehicle during this time wasting gas going back and forth . Now once again they have it. Vehicle is just sitting hasn’t been looked at yet. I guess it’s at their convenience. I should have been offered a car to drive for all my trouble . So you could say I’m not very satisfied with service .

Worst customer experience I’ve ever had. My car was in your service department for 33 days for a convertible top wiring harness issue. The communication was abhorrent with days and one time a full week going by without being contacted or having any of my calls returned. The service team demonstrated zero urgency, no problem solving skills and a complete lack of consideration. Adding to the issue is the warranty approval process and a complete lack of understanding and or streamlined processes to make that approval happen in a timely manner. The warranty provider is almost as incompetent as the service department. Adding insult to injury - on the day I went to get my car the individual responsible for my car couldn’t even muster a hello or sorry for all frustration, nothing. He looked at me and said “ go to the other said and she will take care of you, “ which really meant go pay her and you can get your car. I picked up my filthy car covered in shop dust and that ended this nightmare. If the service department communicated as urgently as the Hatfield dealership reaches out for feedback, then maybe we wouldn’t have had such significant issues. I’ve received more calls for dealer feedback in two days then calls from the service department in 33 days. I will go out of my way to tell people how terrible Ron Hatfields service department is.

All good. Just an oil change and tire rotation

They started on time and told me what they were doing and how long it would take.

The service itself was great. My only complaint is the time it took. I had an appointment at 10:00. I arrived a few minutes before and checked in. I waited in the lounge until about noon and stepped outside to stretch my legs. My truck was still parked in the lot. The service wasn’t completed until just before 1:00. Why make an appointment if it’s going to take 2 hours to get started.

Chris Z. was great at providing us information and throughout process of buying

Always good experience

Normally I have no issues with Rod Hatfield. But unfortunately this time things weren’t so great. I ended up spending $800 plus having to be without a vehicle for a week and the problem that I brought the car in for has not been fixed at all. Not sure if they couldn’t find the problem and were just looking for anything to fix or what.

Excellent work, short wait. My service rep kept me informed on the progress. Good experience.

Great

Awesome

I have a truck that is 12 months old. I do not like the constant up-sell offerings I “could” have done to my truck. I can in for one thing and one thing only. I get that you earn commissions,trips, etc based on performance but times are tough.ive owned Chevy my whole life and understand the important milestones and when they need to be done. I’m not sure I’ll be back to service my vehicle there.the pay cash is cheaper (realistically how many people carry the amount of cash that these services cost? Not many I venture to say). So I have to absorb the 3% fee so my card can be run to pay my bill. The company should absorb that customers are coming to you for their services;not the other way around

great job

Great people to work with it was a great experience no stress very helpful in every way

21 days is just too long for a repair. It took 2 weeks to get the new part, a month to get a rental car and then 21 days to make the repair. The truck was returned dirty and the interior lights didn't work. Not a good experience.

Comfortable chairs Clean waiting room

Me gusto la atencion

Sam and Alec were great! We have purchased four vehicles from Rod Hatfield and the experience has been so easy and fast each time.

The vehicle wasn’t fixed and we didn’t make it 11 miles from the service center. I told the guy isn’t wasn’t the battery, but they went with the quick and easy fix

Service was great, very fast and out the door. Jamale is always so pleasant and helpful.

Estimate for more than was necessary. Just determine the problem and give an estimate. Do not add all the other stuff.

Service reps were friendly, efficient and helpful. Coffee was hot and fresh. I did not see a cooler water bottles nor snacks in the customer service waiting room.

Shane and Chris were awesome! Professional, friendly, knowledgeable and courteous! Great Dealership! Thank you Rod Hatfield Chevy!

Easy process and in a timely manner

They did a great job.

Easy to deal with and stayed in communication with me during the process.

Received great service from Brian. Problem was well-explained and resolved.

Very good service, very professional. In & out in no time. Thanks

Very good experience and timely .

Very clean environment with courteous staff.

My wheel lug or the thing that holds on the bolt was previously stripped while rotating my tires. Now after changing my in cab air filter , my fan to my air conditioner is really loud.

Everything was awesome

Muy profesionales y un servicio bastante rapido

Rick was great and the work is top notch. You have a very good service department.

Very professional

I’m new to RHC. Prior purchases and service at Franklin and Sutherland. I own 4 GMC/chevy vehicles and have been a longtime customer. This experience was by far the easiest and quickest. Plus a car wash!! Other dealers advertise car wash but never do it!! I hope this wasn’t a fluke!!

All services recommended were about twice other people charge plus the service manager tried to tell me that OEM Michelin tires at other places were not the same quality as the ones they get which is a straight out lie. Michelin makes all their tires to the same standards regardless of their customer. Price told for diagnostics were told to me and my wife at drop off would be $37.95 but lied at pick-up to be $237.

Did most of the work over the phone, I liked that they provided the information for me upfront as I lived a little ways away.

Turn around was quick. In and out in under an hour.

Service was excellent and was done in a short period of time.

Everyone is professional and efficient

Very easy schedule. The staff is fantastic. I was in and out within an hour.

I can honestly say that I’ve never had a bad experience at Rod Hatfield Chevrolet. The employees are pleasant and extremely helpful

I had an outstanding experience at this dealership from start to finish. The entire team was professional, knowledgeable, and genuinely committed to making sure I had the best possible experience. They took the time to listen to my needs, walked me through all of my options without pressure, and made sure every detail was handled with care. What impressed me most was the level of transparency and honesty throughout the process—I always felt informed and supported. The staff went above and beyond to answer my questions and ensure I was comfortable with my decision. The buying process was smooth, efficient, and stress-free. I left feeling confident in my purchase and extremely appreciative of the excellent customer service I received. I would highly recommend this dealership to anyone looking for a top-notch car-buying experience.

Great, friendly, fast service!

Everyone was great to deal with!! Salesman, Sean McCann was super nice, very pleasant. Made the trade easy and simple!

Extremely overcharged, was not told about a diagnostic charge. A battery and oil charge cost me $780.00 dollars. We won’t be back.

I had an excellent experience with Alec and Chris. They were caring, compassionate, patient and wonderful to deal with.

It was fine

We took our vehicle for a minor problem with the display screen, seemed to not work a small amount of the time. After keeping it for 17 days, which we just demanded it back at this point, it still was not repaired. I have been driving for 54 years and have never owned anything but a Chevrolet. This is a 2024 Suburban, so it’s the most expensive vehicle we have ever owned. This was simply the most unorganized service trip I have ever experienced. One hand doesn’t seem to know what the other is doing at this dealership! The staff is very courteous and friendly so that helped but enough is enough. Our mileage was 17,355, they first told us it wasn’t under warranty, another mistake, they show our mileage at 54,718 and the vehicle is only 1 year old. Someone called several days after we left to ask about our service, we told her we are concerned that they are still showing the wrong mileage after we have mentioned it several times. She assured us a manager would call, over a week later, no call! We will not go back there for service as we would not trust them at this point, so hopefully a former dealership we used will honor the warranty work. We travel to the west for the winter so hopefully they can fix this issue there. We read online that there currently is not a fix for this issue, that’s all they would have had to tell us and we would not driven over 50 miles to this dealership twice for this problem. We are very positive people but this was just too many things gone wrong to not complain. Thank you, Joe and Linda Durham

They were great and got me in and out!

Great service everytime.

To expensive for the trax 131 i get my 6.2 changed and tire rotation for 98 bucks at another chevy dealer

Great experience was not pressured to buy other products went in for a oil change and received a oil change

Dylan was an exceptional sales person. Not pushy, very knowledgeable, and worked to get a deal that worked for us. Would recommend seeing him again.

Great customer service.

Had a few issues on my vehicle that they found and fixed it.

Jamal and his staff was very very friendly and nice very helpful knowledgeable and very kind. They did a excellent job on my car and they explain to me what it needed and what it didn't need. I will keep coming back there and I recommend right Hatfield to anyone Thank you again

Came in for oil change tire rotation. I was in and out in about an hour and 15 minutes.

Salesperson, Tristin, was top notch. His response time is what made the deal. I inquired about the vehicle and he responded within about 5 minutes. We texted a couple times, then he called when I asked. He stayed late to work on an offer because I was a couple hrs away. We reached a close agreement and I drove down the next day and he made it happen.

My experience was amazing. The team was professional and efficient with not only what I wanted to purchase but also considered all aspects of my financial needs.

I got to the dealership early for a oil change they took my car right and they were very friendly very nice and they like to joke and cut up and treat you very well

Chris was great and easy to work with. Answered all questions and got me contact with the people I needed to talk to. He is still willing to answer wu

The Dealership performed perfectly! GM, on the other hand, did not. Our truck had a terminal failure of the transmission on Aug 17th, but GM only released a few tranys every week, even though there were over 1600 people waiting. This is a ridiculous policy perpetrated by GM to keep the numbers down on the whole problem, because wouldn't it look bad if they had to ship hundreds of tranys out every week to keep up with all the requests? It may seem that there is a problem with GM transmissions.

Very nice to deal with they met my terms the best they could I believe in the sale of my car to me

Jamale Arthur was very professional and knowledgeable. Good service.

The service was great 👍. The transportation service was not good at all.

All good

Edgar and Alec are amazing. They sold us our first two cars and when I totaled mine after getting hit by a drunk driver nine days after purchase, they quickly supported us and sodas our third one they went out of their way to communicate with us and get exactly what we wanted.

Great customer service.

Everyone is always helping and if i have questions they are always answered. The people are easy to talk with and work with if you are budgeting

Staff was knowledgeable, friendly and professional.

Too long to service 2019 equinox (day). Parts delivery problem. Multi issues with service codes. See invoice.

Dylan Howard is a good friend and salesman. You can never go wrong with him. He’s quick and easy to work with and gets the deals you want. I will always come back just because of him alone, not the dealership. If he does not become management soon or one day then you’re lucky I do not own my own dealership and take him from you. It’s all about the experience not just the dealership. Dylan has taken good care of me and my wife each time we have purchased a new vehicle. As long as he is there I will be back every-time. We have now purchased over 10 vehicles since 2008. Lastly, I want to say Rod Hatfield has the best deals with the best vehicle builds on the market. Thank you Rod Hatfield Family

The people were very nice and super streamlined I was in and out in a little over an

Awesome service

Appointment was made and I asked to be put on a wait list for a loaner. When I arrived I wasn’t on the wait list. I told the service advisor I would like to be on the list and I would wait and see if they could tell me what was going on with it. I checked back in 2 hours after waiting and they told me I said I would leave the vehicle so nothing was done with it yet. I wasted 2 hours and a day off due to a misunderstanding. The lady I spoke to was rude and said they might have a vehicle for me Monday. So I asked for my vehicle back and let them know I would take it somewhere else.

Rod Hatfield Chevrolet was absolutely wonderful throughout the entire process. They took such good care of me, and I honestly wish I had gone to them from the beginning instead of trying to work with Sutherland. The team at Rod Hatfield made everything so seamless and stress-free. I will 100% be returning to them for any future needs.

Top of the line very efficient. All service personnel very knowledgeable and polite very friendly & understanding of my service needed definitely will be back for all my services to my Equinox. Thank you all so much for all you all did. Brian’s the best

Great time buying my new car

Not really service, just checked if my car was one subject to a recall and it was not.

Service was scheduled and performed in a very timely manner. Personnel acted in a very professional manner. Waiting room was very clean, accessible and accommodating

everyone was very friendly and short wait times!

Outstanding people to work with. Alex was great to work with everything was done in a timely manner. 5 star red carpet service

Was there for car dying last week had an issue with Brian Dick being unprofessional. Came again yesterday for oil change and I see nothing from previous feedback has been applied. 2 hours for an oil change with an appointment, and when completed an older man told brian to give me my paperwork, he flat out refused and said he wasnt coming into the room we were in and the older man said yes you are, Mr Dick took off on a temper tantrum theopposite direction and paperwork was given to someone else to give to me. Ridiculous unprofessional service will not be returning for service or purchase of a new car.

The service people were friendly and it was quick

Had oil change/tire rotation. Everything went well.

Very polite gentleman. Fast service.

I went in the dealership, looking for answers on how to get my credit score to an acceptable score, in order to get a decent deal and deposit on a vehicle. I already had a vehicle I was paying on, however it wasn't going to give me any credit and it had a major part that needed to be replaced. It was a $2,000 part. Oh, and I only had it for 4 months when the problem came up. I spoke with Sean, and informed him of my issue. He said ," let's just run your credit, and see what we can do ". Sean was able to give me in a 2026 Chevrolet Trax, with a reasonable monthly payment, an excellent payment plan, and best of all.. $0 down payment. This was truly a Christmas🎁,I'll never forget. I'll also like to thank Matt, who got the numbers together, and Alec who set up the payment plans and went over the lease with me. Again. Thank you, Rod Hatfield Chevrolet 😊

Excellent service. Every time.

Mike was great and everything went great

They took my car right in and did the oil change and tire rotation and I didn’t have to wait long

I brought in my 2004 Silverado that had a noisy fan belt. The service department replaced the fan belt and tension hardware, but it was the wrong belt. The noise was still there. I brought the vehicle back in and this time service figured out the noise was coming from the compressor belt. They replaced the compressor and tension hardware and that fixed the problem. The issue ended up costing $800 more than it should due to the misdiagnosis.

Appointment times do not mean anything. Lack of communication. I thought the text message would show the progress of service. It does nothing.

Dylan was super went smooth

All the guys are wonderful. Salute !

Shawn was fantastic. He went above and beyond what we were expecting. We looked at the vehicles that interested us, he gave us great input (both good and bad), he was not pushy, and the process was seamless. I was also impressed at how quickly the whole process went. I would buy another vehicle from him.

Excellent work

Excellent service

Was a very good, if not excellent experience.

I am a lawyer Customer always buy my car there but this time when I bought my car in, they did not have a rental and I didn’t have no way back home so I had to grab my car back home and and they told me that they had a waiting list I shouldn’t have to wait. I have bumper-to-bumper service. It’s a new car 2024 tracks and they told me I need to call to see if they have a rental this makes twice I have been up there to try to get my car fixed and I was very unhappy about this. Please try to fix this situation now. I still have to wait for something else to go wrong. I am very concerned about my car. I will appreciate it if you will look into this thank you.

I came in for a fuel filter change and to check a DEF light and I was out the door in under an hour. I happy

Best dealership in Ky. Honesty, integrity etc

They are always friendly and helpful and making sure I get the right mainetes done on my vehicles.

Excellent

Hunter and the crew are always a pleasure to work with. We have been using this dealership for our vehicle repairs since the beginning, and they always go above and beyond for us. It is most appreciated!

Fast service

Anthony was very helpful during the buying purchase. He was ready for us when we got there and we were in and out in a new truck in no time

Excellent service as always, Brian top-notch customer service. Fantastic always nice professional and always in touch to keep me up to date. Never have to worry when it’s there. Very trustworthy and honest thank you Rod Hatfield and thank you Brian. The only place that ever does servicing to my vehicles

Had oily finger prints all over my wheels, hood and around the door handle.

Thumbs up for Brian our service advisor. Very professional.

A positive experience. Had no appointment,but representative checked me in quickly and my truch was serviced in no time. Appreciate the quick service. Thanks!!

Great dealership, clean and no wait. Got me in and out with no issues and washed my truck. Their machine was only taking cash, my tech Zack dug in his wallet to get me a drink. Those things matter

First I didn’t know I should have had an appointment, but they took me right in, I had to wait a minute but it was fine, nice ppl. Really pleasant ppl, very friendly told me what was going to be done, and did very nicely, I’m grateful to them so much.

Fast service but last time I had my oil changed the technician hit my doors on the lift

Staff was great, got my new truck right in a fixed the next day.

It was great couldn’t ask for a better salesperson

Friendly and professional staff.

I had an excellent experience with my salesman Edgar. He was very patient and listened to my needs and wants. Edgar also helped me set up my vehicle to use all the perks.

Very friendly did a great job!

Very prompt and explained everything that I needed to know about the service.

charging for diagnostics is ridiculous, other places do not charge for this service. Then the lack of personal experience you have the report texted to you and no one even calls to discuss the the report with you. And when you decline the repairs the report just vanishes which is even more ridiculous. We paid for this diagnostic report we deserve to have the report. We will never come here again and will definitely tell others not to use this service dept as well.

Tom and Cody were helpful, knowledgable and made the car buying experience easy.

Chris was easy to deal with and I was able to get the issue fixed through warranty.

Appointment for a scheduled maintenance on my 2024 Tahoe, to change oil, replace filters, rotate tires, and exterior wash. Work was completed in two hours. However, on picking up vehicle, there was no sound on radio, blinkers, etc. Also, the radio was tuned to the FM radio, driver seat was moved to full rear position and a canvas sheet used to protect carpet in the back had been rolled to the side. Items in the middle console were rearranged. Someone had obviously spent time inside the truck. Service department explained that no working sound was simply a coincidence and asked if we could leave the truck overnight. The amplifier was replaced and the sound started working as promised. But why did anyone spend time inside my truck for a simple oil change and tire rotation?

When you complete service appointment online the oil change is $79.95, I was told at checkout that there had been price increase and was charged $92.45. Service was great other than this discrepancy.

I drove up from Florida on Friday for my granddaughters bridal shower on Saturday. On my way up my car engine came on. I calked the dealership and they told me to bring my car in on Monday morning at 7:30am. After doing a diagnostic test they found 2 screws missing from my air filter when i had my oil changed months ago. They repaired the problem and I was on the road by 10:00 am to head home.

They gave me a good service

Good!!! Thank y’all so much!!

Great communication and timely service

The service department had my car for 6 days. Called and said they couldn’t find anything wrong, that the check engine light went off and it was fine. Picked it up and the light came on within an hour. Took it to another service center and the radiator was leaking. They could not believe this was not found by Rod Hatfield. Horrible Service! I’m appalled they would put me back on the road like this.

Brian Dick is always wonderful to work with. I am very satisfied with the service.

I love Rod Hatfield

Edgar was great and so helpful!!

People at the check in counter were very courteous and explained the process and cost of each precedure that was performed on the car in addition to showing me any part that needed to be replaced. Work began at the scheduled time while I waited in the comfortable customer waiting room.

The service department did not look at my brakes my driver side passenger rotor has got Grooves wearing in the rotor they didn’t even look at it they said I had to schedule an appointment and if is was a rock in it I would have to pay for them to look at it I think that the owner need to fix this problem or he won’t have a business to worry of it so if you need to call me at (606) 831-6961

I brought my 2026 Chevy Silverado for an oil change. Since it was my first oil change it was completely Free! They were very busy but had a nice waiting room and I got my truck back in about 45 minutes. They did the oil change, rotated the tires and checked all fluides. I was very pleased.

Always receive good service there

Outrageous......Charged me $237.54 to tell me that my car needed brakes. Then told me that brakes for the rear would be $1000.00. I stopped them at that and told them to put everything back together and I would pick the car up. I took my car about a mile down the street and got new brakes and rotors all around for less the half of what you were asking. Good luck on staying in business using this strategy. I have bought two new autos from you in the past but that has changed.

Very nice and friendly

Fast and efficient service!

Fast and friendly service.

A great sales team to work with. Especially my salesman Sean McCann, he was top notch.

Excellent service done on time.

Triston is great.

I came in for oil change and tire rotation. The added a cooling system flush and I was taken care of in about an hour and a half. I’m happy!

Polite to customers

I have been to one other chevy dealer and this one is by far the better one. Thanks for all you do.

Very enjoyable

So friendly and quick to get me in and out

Kind staff and great service

I had a great experience

They got me in and out. Very nice guys at service center.

Great & fast

Everyone was very nice!

Fast,friendly people and service , listening to my concerns

Very good experience.

My experience with scheduled service is always upsetting. I am tired of the up sales pressure for other services that are not needed at the time on my visits. I have lost my trust in the services I do elect to have done based on my history with your dealership.

My sales man and manager did a great job. They were very nice and friendly.Also answered all my questions. I’m glad I came to this dealership it was a pleasant experience. I would definitely come back again.

it was awesome

The technicians that did the work on my vehicle, I have no issue with and did not meet. But my service advisor Hunter and the service lane Manager Shane, more so Shane was absolutely horrible. Hunter was just doing what he was told other than trying to get my warranty to pay for tires that I told him I DID NOT WANT OR NEED. Shane though was the rudest person in customer service I have ever encountered. I have been a customer service professional for 27 years myself and I would NEVER speak to anyone the way he spoke to me. I would never represent a company I work for the way he represented Rod Hatfield. Not only did he lie the whole time to me during my service, he lied to my warranty adjuster Peter. He lost his temper and told me that he was going to keep my truck and for me to remember to not ever bring my vehicles back to be serviced at Rod Hatfield ever again! This was all over me refusing to pay for a diagnostic fee that once he realized was covered under my warranty he changed the verbiage to “labor fee” and said was the SAME THING! I said no it’s not the same thing. Diagnostic fee is paid by warranty labor is paid by me. He said pay or I keep your truck! And take your vehicles elsewhere in the future! And proceeded to tell me all this stuff that he supposedly had done for me. He did nothing other than try to charge me $900 more than 3 other service shops that I provided quotes from and he ask me to stay with Rod Hatfield and he would make it right. I trusted him and he blatantly lied and then treated me like crap.

Was very happy with my first experience with getting my oil changed. Very good service

Great service every time.

Service advisor (Chris) was the main reason for 5 stars. Still got a few issues to work on but all together a good experience

Everybody was polite and helpful. The only thing better would be to get a deeper discount on the oil change and tire rotation.

Chris was an excellent service advisor. He was prompt and clear on all of his responses.

Brian always takes care of us. Great service!!!

great service! offered free car wash on a Saturday was cherry on top.

Terrible experience. Prior to coming to you, I had a check engine light diagnosticed in Richmond, KY as the ECM failure. They order the part but couldn't have the part installed up to 3 weeks. I decided to go to Lexington. They charged $270,00 to a new diagnostic and told me I need a new air intake system installed in order to fix the check engine light for almost $ 1,800.00. This is ridiculous. Both dealers ( Richmond, KY, and Lexington, KY) are showing me a completely different diagnostic for the check the engine light. After spending @ $ 350,00, I still have the same issue and lost any confidence on GM dealers. It's too bad.

Great service

Ridiculously overpriced. Wanted to pay by check to avoid fee you would not accept. Paid a diagnostics fee that you would not apply to repair. Looked and considered new car while there but do not have any trust in company. Do not have faith that you actually repaired the recall. Completed a request for repairs in online appt but they didn’t even reference until I told them I had already told them what was wrong. Only bright spot was Brian was nice.

Dylan was the best. He searched and found the exact truck my husband wanted and we had it in 2 days! Easy vehicle purchase we have ever had!

This was our first time purchasing from Rod Hatfield Chevrolet. My salesman Dylan Howard was very responsive to all of our questions. We got the best value out of our trade. He walked us through every step of the buying process and arranged delivery. He kept us informed during the delivery of our new car. The entire purchasing process was smooth and no pressure at all. It was such a pleasant buying experience. We will definitely buy from this dealership again!

Dealer kept me updated, via test, of diagnoses, status on parts and other repairs needed.

Smart mouth workers

Excellent service. I walked in and met Chris, immediately told him I'm probably waisting his time. We did the application and he got me into a brand new Chevy Trax! Couldn't be more grateful for the guys at Rod Hayfield Chevrolet!!!!!

It was good, no pressure. Tristan and Chris were easy to work with. The finance guy was good as well.

On two different occasions I brought our car in for oil change and rotate the tires and the techs messed up lug nuts but put them back on without even telling me or correcting them. I had to find out myself and call to service advisor so they could take car back in and fix it. This just costs more of my time along with Hatfield trying to be dishonest !

Chris was really great to work with. Very communicative and helpful.

N/A

Wonderful people to work with!! Had my car fixed within 48 hrs of dropping it off!

Zac was great. Service was awesome. Vehicle was towed to dealership. Repaired and out the door the next day….A+

Great efficient service!

Good people

Chris was excellent 👍🏻Brian didn’t communicate well with me 😝

I recently purchased a truck from Ron Hatfield Chevrolet, and the entire experience was outstanding from start to finish. The team was incredibly helpful throughout the process, making what can often feel overwhelming into something smooth and stress-free. From the moment I walked in, the staff took the time to understand exactly what I was looking for and answered all of my questions with patience and honesty. They were knowledgeable about the vehicles and never made me feel pressured to make a decision. Instead, they focused on helping me find the right truck for my needs and budget. The financing process was just as seamless. They clearly explained all my options and worked hard to get me a deal I felt confident about. Every step of the way, they made sure I was comfortable and informed. I truly appreciate the level of customer service I received. If you’re in the market for a vehicle, I highly recommend Ron Hatfield Chevrolet. They go above and beyond to make sure you’re taken care of.

Friendly service

Do not recommend this service department. My truck was incorrectly diagnosed and I paid out of pocket for something that should have been covered under warranty, if it were actually the cause.

Zack was professional and pleasant

Chris was wonderful. I wish that I didn’t have to twist arms to get the warranty and financial support that I got after reached out to corporate.

My experience with the Chevrolet team was very professional. I can tell how much they want my business. I honestly going to at the moment, but I trusted my instincts on this, and I felt that it was the right time for me to go ahead and do business with a dealership and I’m glad to have chosen Rod Hatfield Chevrolet.

Wait time was too long

I had to reset my oil gauge they did not do it I was also told they would try to reset tire pressure monitor but they did not or explain it to me light still on .

Always very friendly with customers, service was done fast with no issues

Dylan did an excellent job helping me find the perfect vehicle

I'm recommending Rod Hatfield for ANYBODY!!!!

I had an excellent experience!!🥰

Great service

Great service! My advisor Brian was great.

Brian and team were great

Very fast good 👍 service

Dylan Howard was great to work with. He was responsive and helped us get what we were poking for quickly and professionally.

Service was great

Fast and great service

The service manager Rylan went above and beyond and a great mechanic also didn’t catch his name

Very pleased with the results.

I received excellent service during my recent visit. From availability of booking appt via the GM app to the prompt courteous service completed is much appreciated. It’s not always easy finding a service department you can trust, and the team at Rod Hatfield Chevy definitely delivered. I’ll definitely be returning for future service and recommending the dealership to others.

Everyone is always very friendly and helpful when I bring my vehicle in fot service

Easy to make appointment, time to make repair was on target and repair was satisfactory.

I already filled this shit out

Great experience buying a vehicle. Had zero issues and recommend Rod Hatfield Chevrolet.

It's always great! They are nice, as well as quick and thorough.

Fast service

Our salesman was awesome! The guy who handled the signing was also!

Arrival and departure efficiency and quality work. You always do a good job; I always feel confident when I leave that the vehicle has been serviced properly.

Everyone was great. Very pleasant to work with. Thank you Rod Hatfield.

Everything was surprisingly very good. Especially my salesman Wes who was awesome, very professional and informative. Cannon is finance dept is awesome in his job as well.

Buying experience was painless and very straightforward. Wes was our salesperson and was great to deal with. Definitely recommend.

My advisor Christopher was great! Excellent communication, just the right amount of follow up. Thanks Christopher!

Total professionalism starting with our Salesman to Finance person

Great experience! Very professional and oil change was completed in a very timely manner! Really appreciated how clean the waiting area is as well!

I feel confident my car is in good hands when I bring it to you.

I brought my vehicle in for warranty repairs and was surprised by the experience I encountered. After speaking directly with the warranty company, I was informed that your dealership requested an additional hour of labor beyond the national standard labor allowance for the repair. According to the warranty company, that additional hour amounted to approximately $219. However, I was told there was still a difference of nearly $500 between the amount approved by the warranty company and the amount your dealership expected me to pay out of pocket. What is most disappointing is that your service department forfeit over $1,000 in warranty work—and lost a long-term customer relationship—rather than work within the warranty guidelines and complete the repair for the approved amount. From my perspective, the additional charges were excessive and difficult to justify. As a result, I took my vehicle to Adams Buick GMC in Richmond, where the warranty repair was completed without issue, and my only expense was the $100 deductible required under my warranty agreement. This experience has caused me to seriously question your dealership’s commitment to customer service, professionalism, honesty, and customer retention. Over the years, I have purchased multiple vehicles from your dealership and would have preferred to continue doing business with you. Unfortunately, this situation has left me with little confidence in returning for future service or vehicle purchases. I have also heard similar concerns from other customers regarding their service experiences, and after this firsthand experience, I can better understand their frustrations. Customers choose to do business where they feel respected, valued, and treated with honesty and fairness. People work hard for their money and expect honesty, transparency, and reasonable pricing in return. I sincerely hope your dealership takes time to reevaluate its approach to customer service and pricing practices. Otherwise, experiences like mine will continue to damage your reputation and drive customers elsewhere.

In and out.

Friendly service

Quick, and Very Customer Service

This dealership works very hard to find a vehicle to fit your needs.

My husband and I love the Customer Service Dept. If we leave our vehicles for a service, we know it will be done right, Mr. Jamal always friendly and Kind, keep us update thru the process, totally a piece of mind leave our vehicles on his hands . Thank you Mr. Jamal.

It went well; they did an excellent job.

Best experience I have ever had when buying a car. Wouldn’t go anywhere else.

The wait was a little longer than expected, and I did not get my vehicle washed and I thought that that you offered a free car wash correct me if I’m wrong.

No Further Comments Are Needed

Excellent service all around. Salesman did a great job explaining all the features of the vehicle.

Brian was great. Great at responding to questions, and giving updates on timeline for repairs. Great service and great work. Highly recommend.

Easy to book appointment. Got me right in upon arriving. Kept me updated through the entire service.

Ty Chris for detailed accurate and top notch service.

Recently, I had a great service visit at Rod Hatfield. My service advisor, Jamale, was very helpful and took time to explain the services that I was receiving that day. He was very respectful when I asked questions and was not pushy. I always like working with Jamale for my service visits because he is responsive to me as a customer and knowledgeable about the services that are needed for my car.

Very pleasant no pressure experience

It was fast

It was great the sales rep Dylan was great from start to finish

Easy and fast

Great experience as always!

Good

I gave it 3 stars because I wasn't told that my car had to be dropped off until I got there and had to pay for an Uber back home and also because I looked it up and it said that what was being done on my car only takes 3 hours max to do and my car was there for 2 and half days. However the people there were very nice and did keep in contact with me the whole time letting me know what was going on and the services was good afterwards. My car was taken care of.

Very easy to schedule appointment online with early availability. I waited and it took no longer than expected

Everything when great and no problem

Everything went smoothly and staff handled everything professionally

Came in for an oil change and tire rotation. Asked service writer to be sure oil was wiped off of fenders and hood this time. I had to wash it off again (second oil change here). Opened the hood this evening after noticing a spot in the driveway, to find oil on the valve cover and dripping underneath the truck.

Jamale is amazing and goes above and beyond for his customers!

Good and fast

The oil change was fast . Good service

Chris service advisor was nice and kept me informed

Dylan was a great salesman.. we will be back

Everyone we talked to were very rude. Nobody cared anything about us as a customer. I can’t believe you customer service department is this bad! We will not buy from you again!

From the time you come in to service to the time you leave always friendly and courteous. Great people who want you to have a great experience..

Very happy with my experience here, they did a great job and got me in the same day. I have been having to travel around to different dealerships to get an oil change within a month of scheduling.

You were quick got me in and out.

Great service, Chris welcomed me in with a smile and helped me right away. He was direct by compassionate when helping me. The world needs more mechanics like him.

Bought a used 2023 Suburban at another dealership recently and immediately noticed a slight issue with a speaker making a scratchy noise, especially when making a phone call. I did not purchase any extended warranties nor was this repair under manufacturer's warranty, but that wasn't the issue. The issue was when I made an appointment with Rod Hatfield, the service agent made a clear note that the speaker I identified (passenger-side, dashboard speaker) had an issue and needed to be diagnosed. After ~30 hours of not hearing anything from the dealership (not the end of the world considering the 24 hour diagnosis estimate), I called and requested an update. I was told the diagnosis would be finished by the end of the day (approximately 34 hours after initial drop off). I received a call shortly after stating that the issue had been diagnosed as the front-center dashboard speaker had a bad voice coil. I mentioned to the service agent that it didn't make sense as the corner speaker was clearly the issue if you turned the AM/FM radio on (or Sirius, bluetooth, carplay, phone call, etc.). The agent said the technician was confident and then proceeded to offer the repair quote (roughly $450, the ~$240 diagnosis would be applied to it) but the part wouldn't come in until the following Tuesday. I asked if the dealership had any rental cars available (for me to pay for, not requesting a "loaner"), to which I was told there were not any rental cars available. I asked the service agent that I would order the parts to my house and do the repair myself since it seemed pretty straight forward, but mainly because I couldn't afford leaving my vehicle at the dealership for another 4-5 days. The gentleman at the parts counter was very helpful and showed me exactly which part number to order. I asked him to also identify the corner speaker part as well. Thankfully, I was able to order and receive both speaker parts over the weekend from Amazon. I put the front-center speaker in first (as this was the officially diagnosed issue), but the problem did not change AT ALL. I then installed the corner speaker and the issue went away immediately. I am not confident that the corner speaker was even diagnosed because the fingerprints that were left behind on the windshield above the front-center speaker were not present in the corner. I was told that the technician adjusted the sound system equalizer to isolate where the problem came from, but I do not think this was conducted effectively because any audio input with voices (talk radio, commercials, phone calls) would have instantly shown where the issue was present. I will add that I brought this up to the Service Manager (Shane) and he was very helpful and listened to my frustrations, but I am still less than pleased that I paid $240 for a diagnosis that was incorrect (especially when I found the initial issue and it was documented as such) and was without a vehicle for 2 full workdays. The only reason this rating isn't 1-star is because of Shane's professionalism. I would give Shane a 5-star review, as well as the gentleman at the parts counter, but the rest of the experience (communication from service agents, ability to fix the issue, timeliness) was 1-star at best. I normally am not one to complain or take time to write reviews (positive or negative), but this was easily the most frustrated I have ever been regarding an issue with a vehicle.

Good service

Best in town

Employees very courteous.

Very friendly knowledgeable and helpful best I’ve found so far

N/A

Great as always

Service was great and you were quickly able to get me in.

They were friendly as always, and they got me in and out in a timely fashion

Great service

Awesome staff, quick response and great work!

It was great, team members were awesome

Dear Management Team, I am writing to request a professional administrative review of my final invoice from my service visit on July 6th for my 2024 Chevrolet Colorado (RO #CVCS466919). I want to be clear that the staff was polite and I authorized the services. However, upon reviewing the itemized breakdown at home, the total labor and parts formatting reflects a significant internal markup over standard market benchmarks. The invoice totals $485.25 in pure labor. Charging full, individual standalone flat-rate labor hours for the Brake Fluid Exchange ($112.95 labor) and Complete Fuel Service ($151.95 labor) while the vehicle was already lifted on the rack for a tire rotation represents substantial flat-rate stacking for overlapping shop time. Additionally, the retail parts markups (such as $45.45 for the cabin filter item) are well above standard commercial pricing. I value the Chevrolet brand and want to maintain a good relationship with my local dealer, but I cannot absorb a $350+ premium on basic maintenance labor. I am requesting that management review this invoice and issue a partial refund or service credit to align the billing with fair, bundled market rates. Thank you for your time and professional consideration. Sincerely, Luke Summe

The staff at Ron Hatfield's service department was excellent,kind,courtesy, friendly, They did an Amazing job an was in an out less then 45 minutes an even washed my car for free. Keep up the excellent work..u guys rock..

Served promptly and efficiently

Sales staff and finance staff were absolutely a pleasure to work with. Sean worked with us and we were very pleased.

Friendly and professional , in and out fast

Great experience, they were fast, friendly and informative

Great service

Took there and was greeted kindly and stayed in touch about car Chris was on top of it really good experience

Wes Yazell was extremely helpful in finding a car that was what we were looking for and bringing it to the dealership that day.

Both times I’ve had my Chevy Colorado in for maintenance I received excellent customer care. Chris had been thoroughly detailed in my trucks repairs and the team had the repairs done in a reasonable time frame.

I had a great experience at Rod Hatfield in the service department. I went in for an oil change, and the process was quick and easy. The staff was professional, helpful, and made sure I was taken care of. I really appreciated being able to get in and out without a long wait. Overall, it was a smooth and pleasant experience, and I would definitely recommend getting your car serviced here.

Quick and easy

They are polite and helpful

I had a great experience! Wes was incredibly helpful, knowledgeable, and took the time to really listen to what I wanted. He never made me feel pressured or pushy, which made the entire car-buying process smooth and stress-free. He answered all of my questions and made sure I felt comfortable every step of the way. I would definitely recommend Wes and this dealership to my friends and family!

Edgar was wonderful to work with. staff was very kind. If you're looking for a new vehicle come ask for Edgar.

It was quick and efficient and actually done earlier than I thought it would be. Jemal called me and keep me posted and has always been excellent from the service area.

Amazing staff. They always handle my needs in a timely fashion. Chris is the greatest advisor ever. I will come to him for all services and repairs. Thank you so much to the entire Rod Hatfield team! You are all wonderful. I will never go anywhere else :)

Paid $750 to have my antena replaced to be flush with my vehicle. They claimed to find more damage after antena was removed. If that is accurate I should have been notified before any further work was completed. Interior fabric not put back in correctly. Horrible workmanship and customer service

Bought a car with three miles on it had it for 2 and a half months still haven't received a solution and they want me to pay 5 grand more down for the car that we chose for a replacement total BS! FILED A LEMON LAW

Staff was pleasant and accommodating. Service was quick and satisfactory.

Was received at Service center a little before my appointment was escorted to waiting area but had someone pick me up for some other things I wanted do, I was kept fully informed about what was needed and when it was ready…the lady that checked me out was most helpful and great job

The overall experience was simple and the staff were very helpful

Diagnostics and service was excellent!

My truck was brought in due to motor complacations and was told i would have to pay for dinosnostic even with a extended warrenty and then when confronted about the service i was told nothing could be done because of no paperwork and plus had to pay out of pocket for rental so very disatified with your service and will never buy another vehical or recommend you again

We had the best experience! John, Alec and Wes took the best care of us. They walked us through each step and put us at ease with the entire process. We will not go anywhere else, we have definately found the dealership we trust for all of our vehicle needs.

Everyone is very nice there. Very informative.

Everyone was so nice and friendly. The process was easy and fast. Our salesman was so helpful and great!

Very good experience got me in and out in no time

Great, honest people, would recommend to all! Their customer service is the best in industry.

Quick service. Easy process

Fast and friendly

N/A

Excellent!

Quick and efficient