Our Reviews

The vehicle wasn’t fixed and we didn’t make it 11 miles from the service center. I told the guy isn’t wasn’t the battery, but they went with the quick and easy fix

Everyone is professional and efficient

Very easy schedule. The staff is fantastic. I was in and out within an hour.

We took our vehicle for a minor problem with the display screen, seemed to not work a small amount of the time. After keeping it for 17 days, which we just demanded it back at this point, it still was not repaired. I have been driving for 54 years and have never owned anything but a Chevrolet. This is a 2024 Suburban, so it’s the most expensive vehicle we have ever owned. This was simply the most unorganized service trip I have ever experienced. One hand doesn’t seem to know what the other is doing at this dealership! The staff is very courteous and friendly so that helped but enough is enough. Our mileage was 17,355, they first told us it wasn’t under warranty, another mistake, they show our mileage at 54,718 and the vehicle is only 1 year old. Someone called several days after we left to ask about our service, we told her we are concerned that they are still showing the wrong mileage after we have mentioned it several times. She assured us a manager would call, over a week later, no call! We will not go back there for service as we would not trust them at this point, so hopefully a former dealership we used will honor the warranty work. We travel to the west for the winter so hopefully they can fix this issue there. We read online that there currently is not a fix for this issue, that’s all they would have had to tell us and we would not driven over 50 miles to this dealership twice for this problem. We are very positive people but this was just too many things gone wrong to not complain. Thank you, Joe and Linda Durham

Jamal and his staff was very very friendly and nice very helpful knowledgeable and very kind. They did a excellent job on my car and they explain to me what it needed and what it didn't need. I will keep coming back there and I recommend right Hatfield to anyone Thank you again

I have a truck that is 12 months old. I do not like the constant up-sell offerings I “could” have done to my truck. I can in for one thing and one thing only. I get that you earn commissions,trips, etc based on performance but times are tough.ive owned Chevy my whole life and understand the important milestones and when they need to be done. I’m not sure I’ll be back to service my vehicle there.the pay cash is cheaper (realistically how many people carry the amount of cash that these services cost? Not many I venture to say). So I have to absorb the 3% fee so my card can be run to pay my bill. The company should absorb that customers are coming to you for their services;not the other way around

I can honestly say that I’ve never had a bad experience at Rod Hatfield Chevrolet. The employees are pleasant and extremely helpful

I had an outstanding experience at this dealership from start to finish. The entire team was professional, knowledgeable, and genuinely committed to making sure I had the best possible experience. They took the time to listen to my needs, walked me through all of my options without pressure, and made sure every detail was handled with care. What impressed me most was the level of transparency and honesty throughout the process—I always felt informed and supported. The staff went above and beyond to answer my questions and ensure I was comfortable with my decision. The buying process was smooth, efficient, and stress-free. I left feeling confident in my purchase and extremely appreciative of the excellent customer service I received. I would highly recommend this dealership to anyone looking for a top-notch car-buying experience.

Great

Awesome

Comfortable chairs Clean waiting room

Rod Hatfield Chevrolet was absolutely wonderful throughout the entire process. They took such good care of me, and I honestly wish I had gone to them from the beginning instead of trying to work with Sutherland. The team at Rod Hatfield made everything so seamless and stress-free. I will 100% be returning to them for any future needs.

Top of the line very efficient. All service personnel very knowledgeable and polite very friendly & understanding of my service needed definitely will be back for all my services to my Equinox. Thank you all so much for all you all did. Brian’s the best

I got to the dealership early for a oil change they took my car right and they were very friendly very nice and they like to joke and cut up and treat you very well

Great experience was not pressured to buy other products went in for a oil change and received a oil change

Service was excellent and was done in a short period of time.

21 days is just too long for a repair. It took 2 weeks to get the new part, a month to get a rental car and then 21 days to make the repair. The truck was returned dirty and the interior lights didn't work. Not a good experience.

My wheel lug or the thing that holds on the bolt was previously stripped while rotating my tires. Now after changing my in cab air filter , my fan to my air conditioner is really loud.

I came in for a fuel filter change and to check a DEF light and I was out the door in under an hour. I happy

Service reps were friendly, efficient and helpful. Coffee was hot and fresh. I did not see a cooler water bottles nor snacks in the customer service waiting room.

Shane and Chris were awesome! Professional, friendly, knowledgeable and courteous! Great Dealership! Thank you Rod Hatfield Chevy!

Easy process and in a timely manner

Excellent work

Chris was great and easy to work with. Answered all questions and got me contact with the people I needed to talk to. He is still willing to answer wu

Great, friendly, fast service!

Great time buying my new car

Not really service, just checked if my car was one subject to a recall and it was not.

Staff was knowledgeable, friendly and professional.

Very clean environment with courteous staff.

Came in for oil change tire rotation. I was in and out in about an hour and 15 minutes.

First I didn’t know I should have had an appointment, but they took me right in, I had to wait a minute but it was fine, nice ppl. Really pleasant ppl, very friendly told me what was going to be done, and did very nicely, I’m grateful to them so much.

Fast service but last time I had my oil changed the technician hit my doors on the lift

Staff was great, got my new truck right in a fixed the next day.

It was great couldn’t ask for a better salesperson

Had a few issues on my vehicle that they found and fixed it.

charging for diagnostics is ridiculous, other places do not charge for this service. Then the lack of personal experience you have the report texted to you and no one even calls to discuss the the report with you. And when you decline the repairs the report just vanishes which is even more ridiculous. We paid for this diagnostic report we deserve to have the report. We will never come here again and will definitely tell others not to use this service dept as well.

They were great and got me in and out!

Great service everytime.

To expensive for the trax 131 i get my 6.2 changed and tire rotation for 98 bucks at another chevy dealer

Rick was great and the work is top notch. You have a very good service department.

Dylan was an exceptional sales person. Not pushy, very knowledgeable, and worked to get a deal that worked for us. Would recommend seeing him again.

Great customer service.

Everyone is always helping and if i have questions they are always answered. The people are easy to talk with and work with if you are budgeting

Very nice to deal with they met my terms the best they could I believe in the sale of my car to me

Jamale Arthur was very professional and knowledgeable. Good service.

The service was great 👍. The transportation service was not good at all.

I went in the dealership, looking for answers on how to get my credit score to an acceptable score, in order to get a decent deal and deposit on a vehicle. I already had a vehicle I was paying on, however it wasn't going to give me any credit and it had a major part that needed to be replaced. It was a $2,000 part. Oh, and I only had it for 4 months when the problem came up. I spoke with Sean, and informed him of my issue. He said ," let's just run your credit, and see what we can do ". Sean was able to give me in a 2026 Chevrolet Trax, with a reasonable monthly payment, an excellent payment plan, and best of all.. $0 down payment. This was truly a Christmas🎁,I'll never forget. I'll also like to thank Matt, who got the numbers together, and Alec who set up the payment plans and went over the lease with me. Again. Thank you, Rod Hatfield Chevrolet 😊

Great dealership, clean and no wait. Got me in and out with no issues and washed my truck. Their machine was only taking cash, my tech Zack dug in his wallet to get me a drink. Those things matter

It was fine

Salesperson, Tristin, was top notch. His response time is what made the deal. I inquired about the vehicle and he responded within about 5 minutes. We texted a couple times, then he called when I asked. He stayed late to work on an offer because I was a couple hrs away. We reached a close agreement and I drove down the next day and he made it happen.

My experience was amazing. The team was professional and efficient with not only what I wanted to purchase but also considered all aspects of my financial needs.

Everything was awesome

The Dealership performed perfectly! GM, on the other hand, did not. Our truck had a terminal failure of the transmission on Aug 17th, but GM only released a few tranys every week, even though there were over 1600 people waiting. This is a ridiculous policy perpetrated by GM to keep the numbers down on the whole problem, because wouldn't it look bad if they had to ship hundreds of tranys out every week to keep up with all the requests? It may seem that there is a problem with GM transmissions.

Everyone was great to deal with!! Salesman, Sean McCann was super nice, very pleasant. Made the trade easy and simple!

Extremely overcharged, was not told about a diagnostic charge. A battery and oil charge cost me $780.00 dollars. We won’t be back.

The service department had my car for 6 days. Called and said they couldn’t find anything wrong, that the check engine light went off and it was fine. Picked it up and the light came on within an hour. Took it to another service center and the radiator was leaking. They could not believe this was not found by Rod Hatfield. Horrible Service! I’m appalled they would put me back on the road like this.

Was there for car dying last week had an issue with Brian Dick being unprofessional. Came again yesterday for oil change and I see nothing from previous feedback has been applied. 2 hours for an oil change with an appointment, and when completed an older man told brian to give me my paperwork, he flat out refused and said he wasnt coming into the room we were in and the older man said yes you are, Mr Dick took off on a temper tantrum theopposite direction and paperwork was given to someone else to give to me. Ridiculous unprofessional service will not be returning for service or purchase of a new car.

All services recommended were about twice other people charge plus the service manager tried to tell me that OEM Michelin tires at other places were not the same quality as the ones they get which is a straight out lie. Michelin makes all their tires to the same standards regardless of their customer. Price told for diagnostics were told to me and my wife at drop off would be $37.95 but lied at pick-up to be $237.

Very nice and friendly

Fast and efficient service!

Dylan Howard is a good friend and salesman. You can never go wrong with him. He’s quick and easy to work with and gets the deals you want. I will always come back just because of him alone, not the dealership. If he does not become management soon or one day then you’re lucky I do not own my own dealership and take him from you. It’s all about the experience not just the dealership. Dylan has taken good care of me and my wife each time we have purchased a new vehicle. As long as he is there I will be back every-time. We have now purchased over 10 vehicles since 2008. Lastly, I want to say Rod Hatfield has the best deals with the best vehicle builds on the market. Thank you Rod Hatfield Family

Excellent

Fast and friendly service.

Outstanding people to work with. Alex was great to work with everything was done in a timely manner. 5 star red carpet service

When you complete service appointment online the oil change is $79.95, I was told at checkout that there had been price increase and was charged $92.45. Service was great other than this discrepancy.

Polite to customers

Fast service

Anthony was very helpful during the buying purchase. He was ready for us when we got there and we were in and out in a new truck in no time

Muy profesionales y un servicio bastante rapido

Very professional

I’m new to RHC. Prior purchases and service at Franklin and Sutherland. I own 4 GMC/chevy vehicles and have been a longtime customer. This experience was by far the easiest and quickest. Plus a car wash!! Other dealers advertise car wash but never do it!! I hope this wasn’t a fluke!!

Great customer service.

I had an excellent experience with Alec and Chris. They were caring, compassionate, patient and wonderful to deal with.

Service was scheduled and performed in a very timely manner. Personnel acted in a very professional manner. Waiting room was very clean, accessible and accommodating

everyone was very friendly and short wait times!

Excellent service. Every time.

Mike was great and everything went great

Had oil change/tire rotation. Everything went well.

Very polite gentleman. Fast service.

I came in for oil change and tire rotation. The added a cooling system flush and I was taken care of in about an hour and a half. I’m happy!

Service advisor (Chris) was the main reason for 5 stars. Still got a few issues to work on but all together a good experience

Very friendly did a great job!

Service was great, very fast and out the door. Jamale is always so pleasant and helpful.

Estimate for more than was necessary. Just determine the problem and give an estimate. Do not add all the other stuff.

Excellent service

Was a very good, if not excellent experience.

I am a lawyer Customer always buy my car there but this time when I bought my car in, they did not have a rental and I didn’t have no way back home so I had to grab my car back home and and they told me that they had a waiting list I shouldn’t have to wait. I have bumper-to-bumper service. It’s a new car 2024 tracks and they told me I need to call to see if they have a rental this makes twice I have been up there to try to get my car fixed and I was very unhappy about this. Please try to fix this situation now. I still have to wait for something else to go wrong. I am very concerned about my car. I will appreciate it if you will look into this thank you.

They did a great job.

All good

Edgar and Alec are amazing. They sold us our first two cars and when I totaled mine after getting hit by a drunk driver nine days after purchase, they quickly supported us and sodas our third one they went out of their way to communicate with us and get exactly what we wanted.

A great sales team to work with. Especially my salesman Sean McCann, he was top notch.

I brought in my 2004 Silverado that had a noisy fan belt. The service department replaced the fan belt and tension hardware, but it was the wrong belt. The noise was still there. I brought the vehicle back in and this time service figured out the noise was coming from the compressor belt. They replaced the compressor and tension hardware and that fixed the problem. The issue ended up costing $800 more than it should due to the misdiagnosis.

My experience with the Chevrolet team was very professional. I can tell how much they want my business. I honestly going to at the moment, but I trusted my instincts on this, and I felt that it was the right time for me to go ahead and do business with a dealership and I’m glad to have chosen Rod Hatfield Chevrolet.

Appointment was made and I asked to be put on a wait list for a loaner. When I arrived I wasn’t on the wait list. I told the service advisor I would like to be on the list and I would wait and see if they could tell me what was going on with it. I checked back in 2 hours after waiting and they told me I said I would leave the vehicle so nothing was done with it yet. I wasted 2 hours and a day off due to a misunderstanding. The lady I spoke to was rude and said they might have a vehicle for me Monday. So I asked for my vehicle back and let them know I would take it somewhere else.

Friendly service

Appointment times do not mean anything. Lack of communication. I thought the text message would show the progress of service. It does nothing.

They gave me a good service

Zack was professional and pleasant

Chris was wonderful. I wish that I didn’t have to twist arms to get the warranty and financial support that I got after reached out to corporate.

Smart mouth workers

Very enjoyable

Wait time was too long

I had to reset my oil gauge they did not do it I was also told they would try to reset tire pressure monitor but they did not or explain it to me light still on .

great service! offered free car wash on a Saturday was cherry on top.

Terrible experience. Prior to coming to you, I had a check engine light diagnosticed in Richmond, KY as the ECM failure. They order the part but couldn't have the part installed up to 3 weeks. I decided to go to Lexington. They charged $270,00 to a new diagnostic and told me I need a new air intake system installed in order to fix the check engine light for almost $ 1,800.00. This is ridiculous. Both dealers ( Richmond, KY, and Lexington, KY) are showing me a completely different diagnostic for the check the engine light. After spending @ $ 350,00, I still have the same issue and lost any confidence on GM dealers. It's too bad.

Best dealership in Ky. Honesty, integrity etc

Friendly and professional staff.

Chris was easy to deal with and I was able to get the issue fixed through warranty.

Appointment for a scheduled maintenance on my 2024 Tahoe, to change oil, replace filters, rotate tires, and exterior wash. Work was completed in two hours. However, on picking up vehicle, there was no sound on radio, blinkers, etc. Also, the radio was tuned to the FM radio, driver seat was moved to full rear position and a canvas sheet used to protect carpet in the back had been rolled to the side. Items in the middle console were rearranged. Someone had obviously spent time inside the truck. Service department explained that no working sound was simply a coincidence and asked if we could leave the truck overnight. The amplifier was replaced and the sound started working as promised. But why did anyone spend time inside my truck for a simple oil change and tire rotation?

Hunter and the crew are always a pleasure to work with. We have been using this dealership for our vehicle repairs since the beginning, and they always go above and beyond for us. It is most appreciated!

Good!!! Thank y’all so much!!

Great communication and timely service

My sales man and manager did a great job. They were very nice and friendly.Also answered all my questions. I’m glad I came to this dealership it was a pleasant experience. I would definitely come back again.

it was awesome

The service department did not look at my brakes my driver side passenger rotor has got Grooves wearing in the rotor they didn’t even look at it they said I had to schedule an appointment and if is was a rock in it I would have to pay for them to look at it I think that the owner need to fix this problem or he won’t have a business to worry of it so if you need to call me at (606) 831-6961

Too long to service 2019 equinox (day). Parts delivery problem. Multi issues with service codes. See invoice.

They are always friendly and helpful and making sure I get the right mainetes done on my vehicles.

Tom and Cody were helpful, knowledgable and made the car buying experience easy.

Do not recommend this service department. My truck was incorrectly diagnosed and I paid out of pocket for something that should have been covered under warranty, if it were actually the cause.

The service people were friendly and it was quick

Triston is great.

Very fast good 👍 service

It was good, no pressure. Tristan and Chris were easy to work with. The finance guy was good as well.

On two different occasions I brought our car in for oil change and rotate the tires and the techs messed up lug nuts but put them back on without even telling me or correcting them. I had to find out myself and call to service advisor so they could take car back in and fix it. This just costs more of my time along with Hatfield trying to be dishonest !

Chris was really great to work with. Very communicative and helpful.

N/A

Great service

Always very friendly with customers, service was done fast with no issues

Dylan did an excellent job helping me find the perfect vehicle

They took my car right in and did the oil change and tire rotation and I didn’t have to wait long

I drove up from Florida on Friday for my granddaughters bridal shower on Saturday. On my way up my car engine came on. I calked the dealership and they told me to bring my car in on Monday morning at 7:30am. After doing a diagnostic test they found 2 screws missing from my air filter when i had my oil changed months ago. They repaired the problem and I was on the road by 10:00 am to head home.

Dylan was super went smooth

All the guys are wonderful. Salute !

Shawn was fantastic. He went above and beyond what we were expecting. We looked at the vehicles that interested us, he gave us great input (both good and bad), he was not pushy, and the process was seamless. I was also impressed at how quickly the whole process went. I would buy another vehicle from him.

I have been to one other chevy dealer and this one is by far the better one. Thanks for all you do.

Very prompt and explained everything that I needed to know about the service.

Dealer kept me updated, via test, of diagnoses, status on parts and other repairs needed.

Chris was an excellent service advisor. He was prompt and clear on all of his responses.

Brian always takes care of us. Great service!!!

Friendly service

Always receive good service there

Everyone is always very friendly and helpful when I bring my vehicle in fot service

Excellent service as always, Brian top-notch customer service. Fantastic always nice professional and always in touch to keep me up to date. Never have to worry when it’s there. Very trustworthy and honest thank you Rod Hatfield and thank you Brian. The only place that ever does servicing to my vehicles

Excellent service. I walked in and met Chris, immediately told him I'm probably waisting his time. We did the application and he got me into a brand new Chevy Trax! Couldn't be more grateful for the guys at Rod Hayfield Chevrolet!!!!!

My salesman Sean made buying a car easy and fun! I highly recommend Rod Hatfield Chevy!

People at the check in counter were very courteous and explained the process and cost of each precedure that was performed on the car in addition to showing me any part that needed to be replaced. Work began at the scheduled time while I waited in the comfortable customer waiting room.

Quick, and Very Customer Service

This dealership works very hard to find a vehicle to fit your needs.

My husband and I love the Customer Service Dept. If we leave our vehicles for a service, we know it will be done right, Mr. Jamal always friendly and Kind, keep us update thru the process, totally a piece of mind leave our vehicles on his hands . Thank you Mr. Jamal.

Ridiculously overpriced. Wanted to pay by check to avoid fee you would not accept. Paid a diagnostics fee that you would not apply to repair. Looked and considered new car while there but do not have any trust in company. Do not have faith that you actually repaired the recall. Completed a request for repairs in online appt but they didn’t even reference until I told them I had already told them what was wrong. Only bright spot was Brian was nice.

Dylan was the best. He searched and found the exact truck my husband wanted and we had it in 2 days! Easy vehicle purchase we have ever had!

No Further Comments Are Needed

The people were very nice and super streamlined I was in and out in a little over an

Awesome service

Excellent service done on time.

I had an excellent experience with my salesman Edgar. He was very patient and listened to my needs and wants. Edgar also helped me set up my vehicle to use all the perks.

Everybody was polite and helpful. The only thing better would be to get a deeper discount on the oil change and tire rotation.

So friendly and quick to get me in and out

Kind staff and great service

I had a great experience

Great & fast

It went well; they did an excellent job.

Great efficient service!

Good people

Everyone was very nice!

I had an excellent experience!!🥰

Diagnostics and service was excellent!

Everything was surprisingly very good. Especially my salesman Wes who was awesome, very professional and informative. Cannon is finance dept is awesome in his job as well.

Dylan Howard was great to work with. He was responsive and helped us get what we were poking for quickly and professionally.

My experience with scheduled service is always upsetting. I am tired of the up sales pressure for other services that are not needed at the time on my visits. I have lost my trust in the services I do elect to have done based on my history with your dealership.

In and out.

They got me in and out. Very nice guys at service center.

The technicians that did the work on my vehicle, I have no issue with and did not meet. But my service advisor Hunter and the service lane Manager Shane, more so Shane was absolutely horrible. Hunter was just doing what he was told other than trying to get my warranty to pay for tires that I told him I DID NOT WANT OR NEED. Shane though was the rudest person in customer service I have ever encountered. I have been a customer service professional for 27 years myself and I would NEVER speak to anyone the way he spoke to me. I would never represent a company I work for the way he represented Rod Hatfield. Not only did he lie the whole time to me during my service, he lied to my warranty adjuster Peter. He lost his temper and told me that he was going to keep my truck and for me to remember to not ever bring my vehicles back to be serviced at Rod Hatfield ever again! This was all over me refusing to pay for a diagnostic fee that once he realized was covered under my warranty he changed the verbiage to “labor fee” and said was the SAME THING! I said no it’s not the same thing. Diagnostic fee is paid by warranty labor is paid by me. He said pay or I keep your truck! And take your vehicles elsewhere in the future! And proceeded to tell me all this stuff that he supposedly had done for me. He did nothing other than try to charge me $900 more than 3 other service shops that I provided quotes from and he ask me to stay with Rod Hatfield and he would make it right. I trusted him and he blatantly lied and then treated me like crap.

Service was great

Fast and great service

Buying experience was painless and very straightforward. Wes was our salesperson and was great to deal with. Definitely recommend.

Brian Dick is always wonderful to work with. I am very satisfied with the service.

Fast,friendly people and service , listening to my concerns

Very good experience.

I love Rod Hatfield

Edgar was great and so helpful!!

I'm recommending Rod Hatfield for ANYBODY!!!!

The wait was a little longer than expected, and I did not get my vehicle washed and I thought that that you offered a free car wash correct me if I’m wrong.

Arrival and departure efficiency and quality work. You always do a good job; I always feel confident when I leave that the vehicle has been serviced properly.

Everyone was great. Very pleasant to work with. Thank you Rod Hatfield.

My truck was brought in due to motor complacations and was told i would have to pay for dinosnostic even with a extended warrenty and then when confronted about the service i was told nothing could be done because of no paperwork and plus had to pay out of pocket for rental so very disatified with your service and will never buy another vehical or recommend you again

Chris service advisor was nice and kept me informed

Dylan was a great salesman.. we will be back

Fast friendly service

Good service

This was our first time purchasing from Rod Hatfield Chevrolet. My salesman Dylan Howard was very responsive to all of our questions. We got the best value out of our trade. He walked us through every step of the buying process and arranged delivery. He kept us informed during the delivery of our new car. The entire purchasing process was smooth and no pressure at all. It was such a pleasant buying experience. We will definitely buy from this dealership again!

The oil change was fast . Good service

We had the best experience! John, Alec and Wes took the best care of us. They walked us through each step and put us at ease with the entire process. We will not go anywhere else, we have definately found the dealership we trust for all of our vehicle needs.

I recently purchased a truck from Ron Hatfield Chevrolet, and the entire experience was outstanding from start to finish. The team was incredibly helpful throughout the process, making what can often feel overwhelming into something smooth and stress-free. From the moment I walked in, the staff took the time to understand exactly what I was looking for and answered all of my questions with patience and honesty. They were knowledgeable about the vehicles and never made me feel pressured to make a decision. Instead, they focused on helping me find the right truck for my needs and budget. The financing process was just as seamless. They clearly explained all my options and worked hard to get me a deal I felt confident about. Every step of the way, they made sure I was comfortable and informed. I truly appreciate the level of customer service I received. If you’re in the market for a vehicle, I highly recommend Ron Hatfield Chevrolet. They go above and beyond to make sure you’re taken care of.

Brian and team were great

It's always great! They are nice, as well as quick and thorough.

Brian was great. Great at responding to questions, and giving updates on timeline for repairs. Great service and great work. Highly recommend.

Easy to book appointment. Got me right in upon arriving. Kept me updated through the entire service.

Ty Chris for detailed accurate and top notch service.

Jamale was very kind and helpful. Wait time was not too long.

I brought my 2026 Chevy Silverado for an oil change. Since it was my first oil change it was completely Free! They were very busy but had a nice waiting room and I got my truck back in about 45 minutes. They did the oil change, rotated the tires and checked all fluides. I was very pleased.

Zac was great. Service was awesome. Vehicle was towed to dealership. Repaired and out the door the next day….A+

Best experience I have ever had when buying a car. Wouldn’t go anywhere else.

Outrageous......Charged me $237.54 to tell me that my car needed brakes. Then told me that brakes for the rear would be $1000.00. I stopped them at that and told them to put everything back together and I would pick the car up. I took my car about a mile down the street and got new brakes and rotors all around for less the half of what you were asking. Good luck on staying in business using this strategy. I have bought two new autos from you in the past but that has changed.

Chris was excellent 👍🏻Brian didn’t communicate well with me 😝

Great service every time.

Very pleasant no pressure experience

N/A

Total professionalism starting with our Salesman to Finance person

Fast service

Our salesman was awesome! The guy who handled the signing was also!

Great experience! Very professional and oil change was completed in a very timely manner! Really appreciated how clean the waiting area is as well!

Wonderful people to work with!! Had my car fixed within 48 hrs of dropping it off!

The service manager Rylan went above and beyond and a great mechanic also didn’t catch his name

Very pleased with the results.

I received excellent service during my recent visit. From availability of booking appt via the GM app to the prompt courteous service completed is much appreciated. It’s not always easy finding a service department you can trust, and the team at Rod Hatfield Chevy definitely delivered. I’ll definitely be returning for future service and recommending the dealership to others.

Excellent service all around. Salesman did a great job explaining all the features of the vehicle.

Very good experience got me in and out in no time

Everyone we talked to were very rude. Nobody cared anything about us as a customer. I can’t believe you customer service department is this bad! We will not buy from you again!

Great experience as always!

Good

Employees very courteous.

Came in for an oil change and tire rotation. Asked service writer to be sure oil was wiped off of fenders and hood this time. I had to wash it off again (second oil change here). Opened the hood this evening after noticing a spot in the driveway, to find oil on the valve cover and dripping underneath the truck.

Both times I’ve had my Chevy Colorado in for maintenance I received excellent customer care. Chris had been thoroughly detailed in my trucks repairs and the team had the repairs done in a reasonable time frame.

Great service

Easy and fast

Everyone was so nice and friendly. The process was easy and fast. Our salesman was so helpful and great!

Easy to make appointment, time to make repair was on target and repair was satisfactory.

Excellent service visit, very thorough. Highly recommend!

Saturday Crew At Service Department To Young and Not Very Knowledgable

Sales staff and finance staff were absolutely a pleasure to work with. Sean worked with us and we were very pleased.

Best in town

From the time you come in to service to the time you leave always friendly and courteous. Great people who want you to have a great experience..

Very friendly knowledgeable and helpful best I’ve found so far

I brought my vehicle in for warranty repairs and was surprised by the experience I encountered. After speaking directly with the warranty company, I was informed that your dealership requested an additional hour of labor beyond the national standard labor allowance for the repair. According to the warranty company, that additional hour amounted to approximately $219. However, I was told there was still a difference of nearly $500 between the amount approved by the warranty company and the amount your dealership expected me to pay out of pocket. What is most disappointing is that your service department forfeit over $1,000 in warranty work—and lost a long-term customer relationship—rather than work within the warranty guidelines and complete the repair for the approved amount. From my perspective, the additional charges were excessive and difficult to justify. As a result, I took my vehicle to Adams Buick GMC in Richmond, where the warranty repair was completed without issue, and my only expense was the $100 deductible required under my warranty agreement. This experience has caused me to seriously question your dealership’s commitment to customer service, professionalism, honesty, and customer retention. Over the years, I have purchased multiple vehicles from your dealership and would have preferred to continue doing business with you. Unfortunately, this situation has left me with little confidence in returning for future service or vehicle purchases. I have also heard similar concerns from other customers regarding their service experiences, and after this firsthand experience, I can better understand their frustrations. Customers choose to do business where they feel respected, valued, and treated with honesty and fairness. People work hard for their money and expect honesty, transparency, and reasonable pricing in return. I sincerely hope your dealership takes time to reevaluate its approach to customer service and pricing practices. Otherwise, experiences like mine will continue to damage your reputation and drive customers elsewhere.

Was very happy with my first experience with getting my oil changed. Very good service

It was fast

It was great the sales rep Dylan was great from start to finish

Everyone is very nice there. Very informative.

Great service! My advisor Brian was great.

Very happy with my experience here, they did a great job and got me in the same day. I have been having to travel around to different dealerships to get an oil change within a month of scheduling.

Service was great and you were quickly able to get me in.

Bought a used 2023 Suburban at another dealership recently and immediately noticed a slight issue with a speaker making a scratchy noise, especially when making a phone call. I did not purchase any extended warranties nor was this repair under manufacturer's warranty, but that wasn't the issue. The issue was when I made an appointment with Rod Hatfield, the service agent made a clear note that the speaker I identified (passenger-side, dashboard speaker) had an issue and needed to be diagnosed. After ~30 hours of not hearing anything from the dealership (not the end of the world considering the 24 hour diagnosis estimate), I called and requested an update. I was told the diagnosis would be finished by the end of the day (approximately 34 hours after initial drop off). I received a call shortly after stating that the issue had been diagnosed as the front-center dashboard speaker had a bad voice coil. I mentioned to the service agent that it didn't make sense as the corner speaker was clearly the issue if you turned the AM/FM radio on (or Sirius, bluetooth, carplay, phone call, etc.). The agent said the technician was confident and then proceeded to offer the repair quote (roughly $450, the ~$240 diagnosis would be applied to it) but the part wouldn't come in until the following Tuesday. I asked if the dealership had any rental cars available (for me to pay for, not requesting a "loaner"), to which I was told there were not any rental cars available. I asked the service agent that I would order the parts to my house and do the repair myself since it seemed pretty straight forward, but mainly because I couldn't afford leaving my vehicle at the dealership for another 4-5 days. The gentleman at the parts counter was very helpful and showed me exactly which part number to order. I asked him to also identify the corner speaker part as well. Thankfully, I was able to order and receive both speaker parts over the weekend from Amazon. I put the front-center speaker in first (as this was the officially diagnosed issue), but the problem did not change AT ALL. I then installed the corner speaker and the issue went away immediately. I am not confident that the corner speaker was even diagnosed because the fingerprints that were left behind on the windshield above the front-center speaker were not present in the corner. I was told that the technician adjusted the sound system equalizer to isolate where the problem came from, but I do not think this was conducted effectively because any audio input with voices (talk radio, commercials, phone calls) would have instantly shown where the issue was present. I will add that I brought this up to the Service Manager (Shane) and he was very helpful and listened to my frustrations, but I am still less than pleased that I paid $240 for a diagnosis that was incorrect (especially when I found the initial issue and it was documented as such) and was without a vehicle for 2 full workdays. The only reason this rating isn't 1-star is because of Shane's professionalism. I would give Shane a 5-star review, as well as the gentleman at the parts counter, but the rest of the experience (communication from service agents, ability to fix the issue, timeliness) was 1-star at best. I normally am not one to complain or take time to write reviews (positive or negative), but this was easily the most frustrated I have ever been regarding an issue with a vehicle.

I feel confident my car is in good hands when I bring it to you.

N/A

Great as always

Quick and easy

It was great, team members were awesome

Dear Management Team, I am writing to request a professional administrative review of my final invoice from my service visit on July 6th for my 2024 Chevrolet Colorado (RO #CVCS466919). I want to be clear that the staff was polite and I authorized the services. However, upon reviewing the itemized breakdown at home, the total labor and parts formatting reflects a significant internal markup over standard market benchmarks. The invoice totals $485.25 in pure labor. Charging full, individual standalone flat-rate labor hours for the Brake Fluid Exchange ($112.95 labor) and Complete Fuel Service ($151.95 labor) while the vehicle was already lifted on the rack for a tire rotation represents substantial flat-rate stacking for overlapping shop time. Additionally, the retail parts markups (such as $45.45 for the cabin filter item) are well above standard commercial pricing. I value the Chevrolet brand and want to maintain a good relationship with my local dealer, but I cannot absorb a $350+ premium on basic maintenance labor. I am requesting that management review this invoice and issue a partial refund or service credit to align the billing with fair, bundled market rates. Thank you for your time and professional consideration. Sincerely, Luke Summe

Wes Yazell was extremely helpful in finding a car that was what we were looking for and bringing it to the dealership that day.

I was promised an oil change for a faulty sensor on a brand new truck showing 0% oil life with 1000 miles. They wouldn’t give me my next oil change for free. The oil change was over $200. Very disrespectful and was told the owner

The sales process was amazing from the salesma, sales manager and finance guy. Issue with the truck came up check engine light and DEF so I decide to bring it back to where I had a good experience buying it. The service dept only wanted to charge for things and claim nothing is covered by warranty. I have less than 15k miles and GM knows about the issues and sent out bulletins explaining how to correct the issues but they charged me $220 to tell me they want to charge me $1100 to drain my def tank and put a new pump in. No refractometer results they just looked at the dash and said you’ve got bad def that will be $1100 and $220 for me reading your dashboard for you. Absolute worse experience. I understand warranty work pays less but if you don’t want to honor the GM warranty and follow their guidelines stick to the sales and refer the service to a reputable dealership. Now after wasting all of my miles before derate driving to the dealership that took great care of me on the sales side my truck is sitting in my driveway limited to 5mph. I haven’t even made it to my first payment due date yet and the truck is useless thanks to the horrible customer service of the service dept. Next available appt that I could get at a GM dealership is a week out. Bulletin #PIP5007B Bulletin #22-NA-150: Bulletin #24-NA-196:

Was received at Service center a little before my appointment was escorted to waiting area but had someone pick me up for some other things I wanted do, I was kept fully informed about what was needed and when it was ready…the lady that checked me out was most helpful and great job

Good and fast

They are polite and helpful

I had a great experience! Wes was incredibly helpful, knowledgeable, and took the time to really listen to what I wanted. He never made me feel pressured or pushy, which made the entire car-buying process smooth and stress-free. He answered all of my questions and made sure I felt comfortable every step of the way. I would definitely recommend Wes and this dealership to my friends and family!

Edgar was wonderful to work with. staff was very kind. If you're looking for a new vehicle come ask for Edgar.

I brought my 2015 Chevrolet Sonic to Rod Hatfield Chevrolet after receiving a P0097 code. I wanted a professional diagnosis to confirm whether the problem was the mass air flow sensor itself or something electrical, such as the wiring or connector. I was willing to pay the $240 diagnostic fee because I wanted an accurate answer before replacing anything. I was told the mass air flow sensor had failed and was quoted approximately $640 for the repair, bringing the total cost to nearly $900 with the diagnostic fee. I was also specifically told that the sensor currently installed in my vehicle was not a genuine GM part. I declined the repair, purchased a genuine GM replacement sensor myself for $160, and installed it at home. The entire repair took less than five minutes. The code cleared, the check engine light went away, and the vehicle is running normally. What was especially frustrating was discovering during removal that the old sensor was clearly marked as a genuine GM part, directly contradicting what I had been told at the dealership. That left me seriously questioning the accuracy and transparency of the information I received. I was also quoted approximately $850 for a valve cover repair that I had recently completed at another shop for about $450. I appreciate that the diagnosis ultimately pointed me toward the correct component, but the extreme repair pricing and the incorrect statement about the existing sensor being aftermarket made this a very disappointing experience. I came in expecting professional accuracy and transparency, and I did not feel that I received either.

Quick and Easy!!

Great, honest people, would recommend to all! Their customer service is the best in industry.

I gave it 3 stars because I wasn't told that my car had to be dropped off until I got there and had to pay for an Uber back home and also because I looked it up and it said that what was being done on my car only takes 3 hours max to do and my car was there for 2 and half days. However the people there were very nice and did keep in contact with me the whole time letting me know what was going on and the services was good afterwards. My car was taken care of.

Very easy to schedule appointment online with early availability. I waited and it took no longer than expected

Everything when great and no problem

Everything went smoothly and staff handled everything professionally

You were quick got me in and out.

Great experience, they were fast, friendly and informative

Great service

Quick and efficient

Chris was an excellent contact working on my truck. He continuously kept me up to date and was very friendly. My only negative was that it cost $1,556 to change a BCM. The average cost of a body control module is between $350 - $500. A $1,000 for labor seems extreme.

They was very nice ans very respectful

The staff are great!

Chris did an excellent job at keeping me informed and updated regarding my service. A vast improvement from my first experience at this location, which I would rate a 1/5. Chris made me feel like a valued customer, where previously I felt like an annoyance, like I was lucky to be getting service at all.

My advisor Christopher was great! Excellent communication, just the right amount of follow up. Thanks Christopher!

Recently, I had a great service visit at Rod Hatfield. My service advisor, Jamale, was very helpful and took time to explain the services that I was receiving that day. He was very respectful when I asked questions and was not pushy. I always like working with Jamale for my service visits because he is responsive to me as a customer and knowledgeable about the services that are needed for my car.

I had a great experience at Rod Hatfield in the service department. I went in for an oil change, and the process was quick and easy. The staff was professional, helpful, and made sure I was taken care of. I really appreciated being able to get in and out without a long wait. Overall, it was a smooth and pleasant experience, and I would definitely recommend getting your car serviced here.

Great service, Chris welcomed me in with a smile and helped me right away. He was direct by compassionate when helping me. The world needs more mechanics like him.

They were friendly as always, and they got me in and out in a timely fashion

Great service

Awesome staff, quick response and great work!

The staff at Ron Hatfield's service department was excellent,kind,courtesy, friendly, They did an Amazing job an was in an out less then 45 minutes an even washed my car for free. Keep up the excellent work..u guys rock..

Served promptly and efficiently

Excellent!

No Further Comments

Fantastic group of people, fast and friendly!

I already filled this shit out

Great experience buying a vehicle. Had zero issues and recommend Rod Hatfield Chevrolet.

Quick service. Easy process

Fast and friendly

N/A

The overall experience was simple and the staff were very helpful

Took there and was greeted kindly and stayed in touch about car Chris was on top of it really good experience

It was fast service. The service department is always so nice

Chris and Alec and Fred were great as always! 10th. Vehicle in two years. Wouldn’t shop Anywhere else.

Services department is always busy. But the two people i spoke with i had to pull info from them not friendly.

Friendly and professional , in and out fast

Jamale is amazing and goes above and beyond for his customers!

Amazing staff. They always handle my needs in a timely fashion. Chris is the greatest advisor ever. I will come to him for all services and repairs. Thank you so much to the entire Rod Hatfield team! You are all wonderful. I will never go anywhere else :)

Paid $750 to have my antena replaced to be flush with my vehicle. They claimed to find more damage after antena was removed. If that is accurate I should have been notified before any further work was completed. Interior fabric not put back in correctly. Horrible workmanship and customer service

Bought a car with three miles on it had it for 2 and a half months still haven't received a solution and they want me to pay 5 grand more down for the car that we chose for a replacement total BS! FILED A LEMON LAW

Zach was great at keeping me informed! Thank you

They always call and see if you're happy with the work they did

Very flexible and explained things well.

I had Chris he was an excellent person to work with and explained everything to me that my car needed in a very good way.

Everyone was friendly and helpful. The buying process was straightforward and didn’t take all day!

My wife and I had a genuinely good buying experience with Sean McCann at the dealership. We arrived pretty late in the day and he never rushed us even though we were there past closing time. Overall great experience.

Chris was our Service Manager and he was excellent in communicating the issues with my son's Chevy Colorado the entire time. He was detailed in explaining what the issues were and how they were being resolved. He also made sure the truck was fixed sooner than originally planned to prevent us from having to get a rental. Chris did an excellent job. 10 out of 10/Highly Recommended

Good people 👍

Dylan was my sales representative and made the process extremely simple and nice.

Great service

Thank you to Alex, Fred and Alec for making buying my 3rd vehicle from Rod Hatfield Chevrolet a very easy experience. I'm very happy with my 26 Chevrolet Traverse Z71. While they didn't have the exact vehicle I was looking for, Fred was able to find one nearby and Alex was able to drive to get it. Alex was great at explaining the features of the vehicle and demonstrating the SuperCruise feature, which is great. Alec made the finance part smooth and answered all of my questions. Thanks again for a great experience.

Chris was the best . He was responsive and kept us in the loop. Your service team went the extra mile to help us figure out our cars issue

The vehicle took longer in the shop then expected but I was very pleased at the communication through the whole process and no surprise charges at the end.

Brian was the one that took care of us. I can’t say enough good things about him. He went above and beyond for us! Also called to check on us several times. You need another category for people like him. 5 stars and beyond! Thank you again Brian for being so good to us!!

Bough my first truck there and came back. They got the truck I wanted and were able to make a great deal. No pressure at all.

Always a great experience. The more I go there, the more they are becoming like friends.

Took care of everything that I needed and in a timely manner

They were kind in person, but the communication once I dropped my vehicle off there was poor. They had it for 5+ hours and all they were able to tell me was the same thing I already knew when I dropped it off, then I had to leave it overnight because they couldn’t give me an update until it was almost time for them to close. They never reached out to update me, I had to contact them first everytime.

they are always super nice to work with. all of them.

Great job.

It was great

The staff worked with us to make it a great experience. Chris Zaccarelli was very knowledgeable about the vehicle we purchased. I will be looking for him on my next purchase. Great Job.

Quick service and good communication!

My first oil change was a courtesy in which I'm grateful. I was not aware of me having to get an oil change and a tire rotation to keep my warranty in agreement. It was just told to me that both has to be done at the same time. That was kinda an inconvenient . Caught off guard.

Very helpful, respectful and informative! Plus, the deal was excellent and the process was FAST!

Very efficient and quick

Always top notch

Great! Everyone was so nice, Sean was great to work with and very helpful!

Staff was pleasant and accommodating. Service was quick and satisfactory.

It was quick and efficient and actually done earlier than I thought it would be. Jemal called me and keep me posted and has always been excellent from the service area.

The customer experience person was very welcoming and supportive. I want to meet him again for the same experience.

My vehicle was clean full and ready. Great salesman no bullcrap , straight forward. Enjoyed my buying experience.

[ had my truck diagnosed after geting it work, on it took days/ and driving away 1 minutes after leaving I call and let him know IM still having problems , Take it in monday.

Reoccurring problem was fixed

The service went fine. I was quite surprised that the cost of automatic transmission fluid change went from $250 two years ago to $426.

Great