Our Reviews

Sam is knowledgeable and professional. The experience was easy and no-pressure. The finance experience with Alec Park was outstanding without games and was honest and forthright.

My 4th vehicle in 3 years, because these guys are great. They don’t waste my time. Which is why I will continue to solely shop with them.

Excellent as always!

This was honestly the best car buying experience we have ever had. The entire staff was wonderful. Any questions we had they answered right away and if they weren't sure they found out. Will be telling everyone who is in the market for a new vehicle to check this dealership out.

When having warranty work done to the transmission it was never reported to the warranty company to fix

Great customer service! The service writers were very courteous and knowledgable!

I came to get a oil change and tire rotation and they made me pay for filters as well and that’s not good business then the never change the my sticker for when I need a new one crazy people just want the dollars and don’t finish the full service

The personal were all very accomadating. The shuttal service was needed as I had tried to wait but you did not have the part in stock. I believe the truck was repaired. Again the shuttal and employees were very nice! Of course my only unpleasantness was with the bill. Always very high.? Thank you.

Pleasure doing business with Rod Hatfield. They gave me a great deal and closed the deal quickly. YHave never had a dealership treat me so well. I was impresased.

Excellent

Professional, Polite and courteous they made buying a car super easy

Fast and easy

Everything went well!

Worth the drive from Cincinnati to get the right car at the right price. Fantastic overall experience.

Chris did a great job getting us the vehicle we wanted through a dealer trade. He was quick, polite, and helpful.

Service was good. Technician kept me informed.

The people at the dealership work real good with me answer my questions got me in and out very quick very satisfied

Damien is wonderful he really goes above and beyond to help.

I had my car serviced on this past Saturday. Following my service, I went home. A few hours later, I went to leave and, in the sunlight, noticed a scratch on my driver side rear door that had not been there previously. When servicing my vehicle, it had been washed. I heard them ask other guests if they wanted a car wash; nobody ever asked me. No big deal—so long as you treat my vehicle well. I called before closing hours to try and communicate my concern. I was told nobody in service would be available and I would get a callback. On Monday, I missed a call from the dealership while in a meeting. They left no voicemail. I called about 20 minutes later, and spent an additional 15 minutes with holds and automated menus before getting to speak to a service team member. I told the gentleman how I had noticed a new scratch in my vehicle following service. I also shared that I had found my antenna laying in my car seat. He was quick to defend they remove antennas as a safety precaution. I acknowledged that, but said it should have been put back. He then said he would need to review camera footage regarding the scratch. Overall, he was super dismissive and didn’t really convey any apologies for my experience. It’s been 3.5 days and I’ve never heard anything from the dealership. I offered to and did send pictures to the team member. I contacted the dealership as soon as I identified the problem and also followed up when I missed their call. They didn’t even leave a message when contacting me and then ghosted me after speaking with me. I find this very unprofessional. I only booked my service here because they could get me in sooner. I now know why. I will wait for my dealership next time. Completely unacceptable service.

Sam listened to what I was looking for and got me right into it first vehicle after being at several other dealers.

I received great customer service by Josh. And, the issue was confirmed by Ron, your technician. Both are polite, and respectful.

They never disappoint! Usual great service.

It took longer than intended, but the communication was good

I was expecting an express oil change (like Valvoline Instant Oil Change). I thought that you had that service at one time. When I had called about an oil change that morning. she said to just come over and get in line unless I wanted an appointment. Wow, you pulled my car in quickly but I had to wait a very long time in your waiting room to get the oil changed. Take down your sign that points to the Express Oil Change!!!

It was fast

Always quick and efficient

My sales rep WS great and their financing department worked with me to get me where I needed to be

Very friendly and knowledgeable staff. Very clean facilities.

Very nice respectful and very efficient.

Great Experience! Very inviting environment. Tristan and Alec were great!

I was shocked that it took an hour and a half to change one turn signal bulb.

Sean was great. We totally worked over the phone on all the details. Moving from Detroit to Lexington was a big event and I had no car. He found the car I was looking for and had everything ready for me to drive away. This was greatly appreciated with all the moving I had done for the last 3 days.

I have had this vehicle serviced at 3 different dealers. This is the only dealer that does not provide a full summary of the service visit. No idea if fluids were checked, tire wear, etc. I just find is strange this seems to be the only place that does not provide. Usually with a tire rotation at other places the tire pressures and balance are checked. I cannot say if balance was checked, but I know that tire pressure was not. The service manual calls for 32psi in the front and 36 in the rear. That was how I brought in the truck. When leaving, there was 36 in the front and 32 in the rear. That confirms they rotated the tires, but did not check the pressures. What is an electronic document filing fee? First time I have seen that new junk charge. Ridiculous.

Nice people

Dylan provided excellent customer service going above and beyond what I expected.

I brought my 2024 Chevy Silverado 2500HD in for oil change and tire rotation. There were also 2 recalls that were fixed. Everything was completed in a timely manner.

I got there about 8:30 Saturday morning and was gone before 9:30 it was very fast and professional.

Worked with me on all the things I needed.

They had the car longer than scheduled, then when I told them that the air was not working, the lady talked down to me and told me that I did not know how to use my air conditioner. Then as I was driving home the check engine light came back on Took it back and instead they cleared the code and sent me out. The next day the light was back on. I took it took another Chevy dealership to get hooked to the computer and the code was for the turbo which was just replaced by your service department. When I call rod Hatfield service back I was told I was free to take it and have it serviced anywhere. I'm sure I am since I just paid your company money to fix it.

We enjoyed everyone we came in contact with!! Such a great group of guys!!

I did not have an appointment. I was 4.5 hours from home towing an enclosed trailer when my truck started giving me issues. I googled the closest dealership and ended up at Rod Hatfield Chevrolet. From the moment I entered the service department, I was greeted asked how they could help. I explained I didn't have an appointment and was passing through Lexington. The service writer (Josh, I think) said not a problem. I went over what the issues I was having, and he said they could not guarantee a same day turn around, but he would see what could be done. He found a place for me to unhook my trailer and took the truck into service. I was surprised being close to lunch that it went in so fast. The tech did a diagnosis and did a relearn on the sensors that were malfunctioning. I noticed my truck was back out in the lot less than an hour. From the time that I arrived too the time I was leaving for home was less than two hours. I couldn't have asked for better service. The entire service team was helpful and kind. I wasn't expecting to be able to get in and right out. I truly appreciate all that were involved. I would definitely suggest Rod Hatfield Chevrolet to anyone needing service or to purchase a vehicle.

I still can not get my automatic dimmer to work. The guy I spoke with told me the setting were to low so they did something to fix it. The problem still isn’t fixed, or I still can’t get it to work.

Fine, Just an oil change and tire rotation

The advisor was decent. But the diagnostic fee being $238 just to get told the wrong diagnosis is just crazy!

Your dealership done a great job . I would highly recommend them.

Great customer service Professional and fast

This was by far the best and most relaxed car buying experience I have ever had.

I was pleased with the timely manner

Everything went well

Very fast and efficient

Professional and friendly staff.

Colin is a great salesman, helped well, and answered ally wues

Rj was great they got my vehicle fixed in a timely manner the first time I will continue to go back there for service and other needs at the dealership

Everything went well with oil change and tire rotation but I had asked them to wash the truck, they said they would but didn't/

Awesome customer service! They made sure I knew about all recommended maintenance for my vehicle. They serviced my car without a long wait and completed all requested maintenance. An awesome team!

Very courteous service techs and. Short wait

It was quick compared to my visit last fall when I had an appointment and it took about 2 hours and this time I had an appointment and it took about an hour.

It was good and easy.

I DO NOT like the sales department of your dealership, but the people in the service department are awesome!! Really friendly, competent, and knowledgeable!!

Smooth and fast

Colin and John was amazing! Thanks Guys

very very organized with great service

Great experience excellent salesman!

Guys treated me like a rock star! Thanks Again !

The staff is very professional in all areas

Was quick and easy

Great experience. Wonderful shop

Fast reliable service.

Was easy to work with in getting the right vehicle for me.

I don’t like that every time I bring my vehicle in for an oil change staff always try to sell me something else. Also, I don’t like that a big company like you charges a fee to use my credit card. When staff randomly add on charges for other things I never know how much cash to bring. If I didn’t need to have my oil changed at your facility to keep my warranty in place I wouldn’t choose you.

Experience was great and quick got us in a car with a payment that is affordable

Excellent sales person. Triston did a excellent job explaining the operation of the truck.

Fast and friendly

Really Nice and professional Gentlemen. Very reasonable to.

Quick and efficient service. Polite stad

Good job

Got my service done and on schedule

Everything was quick and easy no hassle

Quick service

Always the same courteous service

Amazing and so easy!

Great overall experience!!

The staff is grest

It took 4 days for my car to get diagnosed and my other cars never had any computer problems.

Always easy to do business here.

Have been waiting on a Silverado EV and was happy to make that happen

Dylan, my sales rep, was excellent! Got me in and out with a brand new car fast! He was very personable and attentive as well!

Friendly

Best dealership for buying and service by far. Always a pleasant experience

Had several things serviced and all went well.

Very, very, very pleasant experience with the service department.

Good

Super friendly, very informative. They will go to work for you and are super personable. Highly recommended!

I made an appointment to have breaks done at 11:00am. Did not get notified of issues for 35-40 minutes. It took about 2 1/2 hours to complete what I was told was a 40 minute to an hour job. Had filters replace too. Just felt that since I made an appointment that work should have been a little faster. I never had to wait this long (for the amount of work) before.

Started my service immediately and completed in a reasonable time frame. Service folks were professional and , basically great.

I purchased an oil change and DEF fill up. I only received 1/2 of the tank of DEF. I called and informed the manager of my issue. Jamel said he knew what happened but wouldn't share with me. I am supposed to get a discount on my next oil change. We will see. Not happy with my experience.

Service workers were great. Mechanic spoke with me personally George, great. GM Fred I have had issues with the customer service after I signed the papers with my brand hex car last year. I feel like with all the issues I’ve had with my brand new vehicle they should work with me to make it right.

I recently purchased a Chevy Colorado zr2 from Rod Hatfield Chevrolet, and the experience was positive. The staff was great and professional, and the process took about 2 hours Salesperson Triston was great making the buying experience smooth. I recommend Rod Hatfield Chevy to others that's buying vehicle.

You tried to over charge me for stuff i didnt need.for explain i replace my cabin filter and my air filter on my last oil change.i go to you said i need to replace it.there good for 15000 miles .on top of that. 85 dallors for a filter. They go for 28 for a good filter.

Took out truck for an oil change/ 7500ml service and resized there was a screw in a tire on the way. Yal got us in early, did the patch and still did the full service in a timely manner. Very pleased

For the most part, ur staff was kind and courageous and took care of my problem

Service dept was great. Post service with sales dept horrible. I will never recommend to buy from Rod Hatfield to anyone. After they sell it to you they know they have you and don’t want to make anything right with all the problems I have had.

Dylan was easy to work with and professional. Transaction was smooth and didn’t waste a lot of time. Better experience than many other dealerships I have been too.

I brought my car in to have a headlight calibrated. After looking at the light I was told the light was the wrong light. I then got a call that the technician made a mistake and it was the right light. The last time I had my car in for service they changed the brake fluid in my car. They did not tighten something and I lost all of my brake fluid. I went to a local mechanic and he fixed it. Too many mistakes. I cannot not trust my car with you anymore.

The gentleman who assisted me was great! Time also good

I feel the service on my Corvette was done well and that my car was serviced correctly.

Fast and professional

Great customer service! A little high price , but great service.

Friendly and helpful staff

Excellent service!

A little longer than I expected but they did get me earlier than my appointment. I had scheduled this service following a meeting which was over sooner than expected. I called to see if they could get to me sooner and they said to come on so I got out of there earlier than my original appointment time.

It was a very hassle-free transaction.

Dylan was a great salesman and Alex did a great job in finance

Everything went great. Salesman was really knowledgeable and helpful in the whole process.

I was extremely satisfied with my car and the purchase. However, once I got home and started looking over the paperwork, I quickly realized that I had spent $10,000 unwanted things. Different insurances and warranties had been added without me knowing and wanting them.

Worst customer experience I’ve ever had. My car was in your service department for 33 days for a convertible top wiring harness issue. The communication was abhorrent with days and one time a full week going by without being contacted or having any of my calls returned. The service team demonstrated zero urgency, no problem solving skills and a complete lack of consideration. Adding to the issue is the warranty approval process and a complete lack of understanding and or streamlined processes to make that approval happen in a timely manner. The warranty provider is almost as incompetent as the service department. Adding insult to injury - on the day I went to get my car the individual responsible for my car couldn’t even muster a hello or sorry for all frustration, nothing. He looked at me and said “ go to the other said and she will take care of you, “ which really meant go pay her and you can get your car. I picked up my filthy car covered in shop dust and that ended this nightmare. If the service department communicated as urgently as the Hatfield dealership reaches out for feedback, then maybe we wouldn’t have had such significant issues. I’ve received more calls for dealer feedback in two days then calls from the service department in 33 days. I will go out of my way to tell people how terrible Ron Hatfields service department is.

Everything went as expected.

Took new with 10 thousand miles there for the 7th time it is 2025 chevy trax and they had no loaner so we had to drive each other to work and go back and get them putting miles on our othere cars when our new car is in the shop

Chris, the service representative was great. I was a bit confused however, by the diagnostic test that is required prior to performing any repairs. I assume it's required for liability reasons. HIstorically that (initial diagnostic) fee has been waived or applied toward the repair work if it was performend. That is apparently no longer the case and the $280.00 (approximate) fee is now just another line item. My understanding is that this expensive diagnostic test was intended to identify any issues that may require attention. I was told that the oil pressure switch was faulty following the completion of the diagnostic test. That part was replaced. During the subsequent test drive, I was informed that the oil pressure was still dropping to zero when the vehicle stopped moving (which is why I took it in for service to begin with). I was also told that my oil pump was going 'bad'. I do not understand how the diagnostic test missed this??? Isn't that literally why the testing is required? It seems like the test did not provide the information it was supposed to but I still had to pay for it.

Staff were very professional, and they understood my needs and they made me a very happy customer when I departed!

Nice professional and friendly

Checked in quickly. Personnel friendly and professional. Service performed satisfactorily.

Trisha, I believe her name is was horrible, rude ,impolite and very bossy. I did not like dealing with her at all. From the start. Not a friendly person. I had the truck diagnosed for free at O'reillys it was the same thing. And I knew the price of the part. That said, I went to you for the repair. I was charged that 267.00 for diagnoses, the 350.00 for part as well as all your other environmental fees etc, etc.... I will be looking else where for a truck mechanic. I even called the day before I was to pick up truck to ask that that put truck thru wash. That did't happen either. Trisha was not very respectful of your customers.

Quick

The repair went well. The communication with me didn't go well at all. I was told the part would take 6-19 days to get. I didn't hear back after repeated texts and a phone call. I stopped in 3 times to check on my vehicle. Since it's a company Car, I needed some information for a monthly report. I asked by text and received nothing, even a phone call didn't get results. My only complaint is lacknof communication.

Great, very fast and professional service

The service itself was great. My only complaint is the time it took. I had an appointment at 10:00. I arrived a few minutes before and checked in. I waited in the lounge until about noon and stepped outside to stretch my legs. My truck was still parked in the lot. The service wasn’t completed until just before 1:00. Why make an appointment if it’s going to take 2 hours to get started.

Chris Z. was great at providing us information and throughout process of buying

Had oily finger prints all over my wheels, hood and around the door handle.

Always good experience

Normally I have no issues with Rod Hatfield. But unfortunately this time things weren’t so great. I ended up spending $800 plus having to be without a vehicle for a week and the problem that I brought the car in for has not been fixed at all. Not sure if they couldn’t find the problem and were just looking for anything to fix or what.

Excellent work, short wait. My service rep kept me informed on the progress. Good experience.

Brought my vehicle for two service lights that were on. I was Told I needed coil pack spark plugs and wires. I found funny , because plugs and wires were less then 3 weeks old. Paid $500 + diagnostic test and for coil pack even though I knew that wasn’t the issue. Picked up vehicle got down the road . Issue not fixed lights back on . Took it right back, informed them it wasn’t fixed. Left vehicle again. I received a call at the end of the day saying my truck was ready. That there was nothing wrong. Pick it up the next morning get down the road something. Take it right back. I’m told it’s probably a bad-fuel injector . At this point they are just guessing and I don’t believe this is the issue due. to symptoms and codes . Speak with service manager . He asked if I could leave the vehicle and he would drive it to see what’s going on . At 5 pm receive a call to come pick it up that truck was driven didn’t get any lights or ticking sound. I found very strange. Next morning I pick up vehicle once again get down the road lights come on ticking sound is present . Take it back to show that lights were on . Scanned it again abs codes are present . Service manager was busy . After waiting 40 min . I left without leaving vehicle . I was told they would call me to see when was a good time to drop it off, and that they needed to contact manufacture to see what maybe the issue. 3 days pass I Never receive a call . I had to call . Dropped vehicle off again . They wanted me to pay another diagnoses fee I couldn’t even believe they had the nerve to even ask. Esp when I already paid for it paid for something I didn’t need. That didn’t fix my vehicle , and obviously couldn’t diagnose it correctly . They did tell me they would do it for free. My brake lights are on when I drive or park. I’ve been without out a vehicle during this time wasting gas going back and forth . Now once again they have it. Vehicle is just sitting hasn’t been looked at yet. I guess it’s at their convenience. I should have been offered a car to drive for all my trouble . So you could say I’m not very satisfied with service .

Easy to deal with and stayed in communication with me during the process.

Received great service from Brian. Problem was well-explained and resolved.

All good. Just an oil change and tire rotation

Thumbs up for Brian our service advisor. Very professional.

great job

They started on time and told me what they were doing and how long it would take.

Did most of the work over the phone, I liked that they provided the information for me upfront as I lived a little ways away.

Great people to work with it was a great experience no stress very helpful in every way

Great dealership, clean and no wait. Got me in and out with no issues and washed my truck. Their machine was only taking cash, my tech Zack dug in his wallet to get me a drink. Those things matter

21 days is just too long for a repair. It took 2 weeks to get the new part, a month to get a rental car and then 21 days to make the repair. The truck was returned dirty and the interior lights didn't work. Not a good experience.

It was fine

Everyone is professional and efficient

Very easy schedule. The staff is fantastic. I was in and out within an hour.

Comfortable chairs Clean waiting room

Very good service, very professional. In & out in no time. Thanks

Me gusto la atencion

Sam and Alec were great! We have purchased four vehicles from Rod Hatfield and the experience has been so easy and fast each time.

Very good experience and timely .

A positive experience. Had no appointment,but representative checked me in quickly and my truch was serviced in no time. Appreciate the quick service. Thanks!!

Turn around was quick. In and out in under an hour.

Jamal and his staff was very very friendly and nice very helpful knowledgeable and very kind. They did a excellent job on my car and they explain to me what it needed and what it didn't need. I will keep coming back there and I recommend right Hatfield to anyone Thank you again

Service was excellent and was done in a short period of time.

Very clean environment with courteous staff.

The vehicle wasn’t fixed and we didn’t make it 11 miles from the service center. I told the guy isn’t wasn’t the battery, but they went with the quick and easy fix

Great

Awesome

I have a truck that is 12 months old. I do not like the constant up-sell offerings I “could” have done to my truck. I can in for one thing and one thing only. I get that you earn commissions,trips, etc based on performance but times are tough.ive owned Chevy my whole life and understand the important milestones and when they need to be done. I’m not sure I’ll be back to service my vehicle there.the pay cash is cheaper (realistically how many people carry the amount of cash that these services cost? Not many I venture to say). So I have to absorb the 3% fee so my card can be run to pay my bill. The company should absorb that customers are coming to you for their services;not the other way around

We took our vehicle for a minor problem with the display screen, seemed to not work a small amount of the time. After keeping it for 17 days, which we just demanded it back at this point, it still was not repaired. I have been driving for 54 years and have never owned anything but a Chevrolet. This is a 2024 Suburban, so it’s the most expensive vehicle we have ever owned. This was simply the most unorganized service trip I have ever experienced. One hand doesn’t seem to know what the other is doing at this dealership! The staff is very courteous and friendly so that helped but enough is enough. Our mileage was 17,355, they first told us it wasn’t under warranty, another mistake, they show our mileage at 54,718 and the vehicle is only 1 year old. Someone called several days after we left to ask about our service, we told her we are concerned that they are still showing the wrong mileage after we have mentioned it several times. She assured us a manager would call, over a week later, no call! We will not go back there for service as we would not trust them at this point, so hopefully a former dealership we used will honor the warranty work. We travel to the west for the winter so hopefully they can fix this issue there. We read online that there currently is not a fix for this issue, that’s all they would have had to tell us and we would not driven over 50 miles to this dealership twice for this problem. We are very positive people but this was just too many things gone wrong to not complain. Thank you, Joe and Linda Durham

They were great and got me in and out!

Service was great, very fast and out the door. Jamale is always so pleasant and helpful.

Came in for oil change tire rotation. I was in and out in about an hour and 15 minutes.

Rod Hatfield Chevrolet was absolutely wonderful throughout the entire process. They took such good care of me, and I honestly wish I had gone to them from the beginning instead of trying to work with Sutherland. The team at Rod Hatfield made everything so seamless and stress-free. I will 100% be returning to them for any future needs.

Top of the line very efficient. All service personnel very knowledgeable and polite very friendly & understanding of my service needed definitely will be back for all my services to my Equinox. Thank you all so much for all you all did. Brian’s the best

My experience was amazing. The team was professional and efficient with not only what I wanted to purchase but also considered all aspects of my financial needs.

I can honestly say that I’ve never had a bad experience at Rod Hatfield Chevrolet. The employees are pleasant and extremely helpful

I had an outstanding experience at this dealership from start to finish. The entire team was professional, knowledgeable, and genuinely committed to making sure I had the best possible experience. They took the time to listen to my needs, walked me through all of my options without pressure, and made sure every detail was handled with care. What impressed me most was the level of transparency and honesty throughout the process—I always felt informed and supported. The staff went above and beyond to answer my questions and ensure I was comfortable with my decision. The buying process was smooth, efficient, and stress-free. I left feeling confident in my purchase and extremely appreciative of the excellent customer service I received. I would highly recommend this dealership to anyone looking for a top-notch car-buying experience.

Great service everytime.

To expensive for the trax 131 i get my 6.2 changed and tire rotation for 98 bucks at another chevy dealer

Estimate for more than was necessary. Just determine the problem and give an estimate. Do not add all the other stuff.

Salesperson, Tristin, was top notch. His response time is what made the deal. I inquired about the vehicle and he responded within about 5 minutes. We texted a couple times, then he called when I asked. He stayed late to work on an offer because I was a couple hrs away. We reached a close agreement and I drove down the next day and he made it happen.

My wheel lug or the thing that holds on the bolt was previously stripped while rotating my tires. Now after changing my in cab air filter , my fan to my air conditioner is really loud.

Service reps were friendly, efficient and helpful. Coffee was hot and fresh. I did not see a cooler water bottles nor snacks in the customer service waiting room.

Shane and Chris were awesome! Professional, friendly, knowledgeable and courteous! Great Dealership! Thank you Rod Hatfield Chevy!

Easy process and in a timely manner

I got to the dealership early for a oil change they took my car right and they were very friendly very nice and they like to joke and cut up and treat you very well

Muy profesionales y un servicio bastante rapido

Excellent service

Was a very good, if not excellent experience.

I am a lawyer Customer always buy my car there but this time when I bought my car in, they did not have a rental and I didn’t have no way back home so I had to grab my car back home and and they told me that they had a waiting list I shouldn’t have to wait. I have bumper-to-bumper service. It’s a new car 2024 tracks and they told me I need to call to see if they have a rental this makes twice I have been up there to try to get my car fixed and I was very unhappy about this. Please try to fix this situation now. I still have to wait for something else to go wrong. I am very concerned about my car. I will appreciate it if you will look into this thank you.

Very professional

I’m new to RHC. Prior purchases and service at Franklin and Sutherland. I own 4 GMC/chevy vehicles and have been a longtime customer. This experience was by far the easiest and quickest. Plus a car wash!! Other dealers advertise car wash but never do it!! I hope this wasn’t a fluke!!

I came in for a fuel filter change and to check a DEF light and I was out the door in under an hour. I happy

They did a great job.

The Dealership performed perfectly! GM, on the other hand, did not. Our truck had a terminal failure of the transmission on Aug 17th, but GM only released a few tranys every week, even though there were over 1600 people waiting. This is a ridiculous policy perpetrated by GM to keep the numbers down on the whole problem, because wouldn't it look bad if they had to ship hundreds of tranys out every week to keep up with all the requests? It may seem that there is a problem with GM transmissions.

Everything was awesome

Excellent work

Rick was great and the work is top notch. You have a very good service department.

Chris was great and easy to work with. Answered all questions and got me contact with the people I needed to talk to. He is still willing to answer wu

Great experience was not pressured to buy other products went in for a oil change and received a oil change

First I didn’t know I should have had an appointment, but they took me right in, I had to wait a minute but it was fine, nice ppl. Really pleasant ppl, very friendly told me what was going to be done, and did very nicely, I’m grateful to them so much.

Fast service but last time I had my oil changed the technician hit my doors on the lift

Great time buying my new car

Not really service, just checked if my car was one subject to a recall and it was not.

Staff was great, got my new truck right in a fixed the next day.

It was great couldn’t ask for a better salesperson

Extremely overcharged, was not told about a diagnostic charge. A battery and oil charge cost me $780.00 dollars. We won’t be back.

Staff was knowledgeable, friendly and professional.

Too long to service 2019 equinox (day). Parts delivery problem. Multi issues with service codes. See invoice.

All services recommended were about twice other people charge plus the service manager tried to tell me that OEM Michelin tires at other places were not the same quality as the ones they get which is a straight out lie. Michelin makes all their tires to the same standards regardless of their customer. Price told for diagnostics were told to me and my wife at drop off would be $37.95 but lied at pick-up to be $237.

All good

Edgar and Alec are amazing. They sold us our first two cars and when I totaled mine after getting hit by a drunk driver nine days after purchase, they quickly supported us and sodas our third one they went out of their way to communicate with us and get exactly what we wanted.

Dylan was an exceptional sales person. Not pushy, very knowledgeable, and worked to get a deal that worked for us. Would recommend seeing him again.

Great, friendly, fast service!

Great customer service.

Very nice and friendly

Fast and efficient service!

Best dealership in Ky. Honesty, integrity etc

Everyone was great to deal with!! Salesman, Sean McCann was super nice, very pleasant. Made the trade easy and simple!

Everyone is always helping and if i have questions they are always answered. The people are easy to talk with and work with if you are budgeting

Great customer service.

I had an excellent experience with Alec and Chris. They were caring, compassionate, patient and wonderful to deal with.

Dylan Howard is a good friend and salesman. You can never go wrong with him. He’s quick and easy to work with and gets the deals you want. I will always come back just because of him alone, not the dealership. If he does not become management soon or one day then you’re lucky I do not own my own dealership and take him from you. It’s all about the experience not just the dealership. Dylan has taken good care of me and my wife each time we have purchased a new vehicle. As long as he is there I will be back every-time. We have now purchased over 10 vehicles since 2008. Lastly, I want to say Rod Hatfield has the best deals with the best vehicle builds on the market. Thank you Rod Hatfield Family

Excellent

Had a few issues on my vehicle that they found and fixed it.

charging for diagnostics is ridiculous, other places do not charge for this service. Then the lack of personal experience you have the report texted to you and no one even calls to discuss the the report with you. And when you decline the repairs the report just vanishes which is even more ridiculous. We paid for this diagnostic report we deserve to have the report. We will never come here again and will definitely tell others not to use this service dept as well.

Friendly and professional staff.

The people were very nice and super streamlined I was in and out in a little over an

Very nice to deal with they met my terms the best they could I believe in the sale of my car to me

Jamale Arthur was very professional and knowledgeable. Good service.

Service was scheduled and performed in a very timely manner. Personnel acted in a very professional manner. Waiting room was very clean, accessible and accommodating

Chris was easy to deal with and I was able to get the issue fixed through warranty.

Appointment for a scheduled maintenance on my 2024 Tahoe, to change oil, replace filters, rotate tires, and exterior wash. Work was completed in two hours. However, on picking up vehicle, there was no sound on radio, blinkers, etc. Also, the radio was tuned to the FM radio, driver seat was moved to full rear position and a canvas sheet used to protect carpet in the back had been rolled to the side. Items in the middle console were rearranged. Someone had obviously spent time inside the truck. Service department explained that no working sound was simply a coincidence and asked if we could leave the truck overnight. The amplifier was replaced and the sound started working as promised. But why did anyone spend time inside my truck for a simple oil change and tire rotation?

They are always friendly and helpful and making sure I get the right mainetes done on my vehicles.

Tom and Cody were helpful, knowledgable and made the car buying experience easy.

The service department had my car for 6 days. Called and said they couldn’t find anything wrong, that the check engine light went off and it was fine. Picked it up and the light came on within an hour. Took it to another service center and the radiator was leaking. They could not believe this was not found by Rod Hatfield. Horrible Service! I’m appalled they would put me back on the road like this.

The service was great 👍. The transportation service was not good at all.

I went in the dealership, looking for answers on how to get my credit score to an acceptable score, in order to get a decent deal and deposit on a vehicle. I already had a vehicle I was paying on, however it wasn't going to give me any credit and it had a major part that needed to be replaced. It was a $2,000 part. Oh, and I only had it for 4 months when the problem came up. I spoke with Sean, and informed him of my issue. He said ," let's just run your credit, and see what we can do ". Sean was able to give me in a 2026 Chevrolet Trax, with a reasonable monthly payment, an excellent payment plan, and best of all.. $0 down payment. This was truly a Christmas🎁,I'll never forget. I'll also like to thank Matt, who got the numbers together, and Alec who set up the payment plans and went over the lease with me. Again. Thank you, Rod Hatfield Chevrolet 😊

Awesome service

everyone was very friendly and short wait times!

Appointment was made and I asked to be put on a wait list for a loaner. When I arrived I wasn’t on the wait list. I told the service advisor I would like to be on the list and I would wait and see if they could tell me what was going on with it. I checked back in 2 hours after waiting and they told me I said I would leave the vehicle so nothing was done with it yet. I wasted 2 hours and a day off due to a misunderstanding. The lady I spoke to was rude and said they might have a vehicle for me Monday. So I asked for my vehicle back and let them know I would take it somewhere else.

Friendly service

Do not recommend this service department. My truck was incorrectly diagnosed and I paid out of pocket for something that should have been covered under warranty, if it were actually the cause.

A great sales team to work with. Especially my salesman Sean McCann, he was top notch.

Excellent service done on time.

Fast and friendly service.

Outstanding people to work with. Alex was great to work with everything was done in a timely manner. 5 star red carpet service

When you complete service appointment online the oil change is $79.95, I was told at checkout that there had been price increase and was charged $92.45. Service was great other than this discrepancy.

Excellent service. Every time.

Was there for car dying last week had an issue with Brian Dick being unprofessional. Came again yesterday for oil change and I see nothing from previous feedback has been applied. 2 hours for an oil change with an appointment, and when completed an older man told brian to give me my paperwork, he flat out refused and said he wasnt coming into the room we were in and the older man said yes you are, Mr Dick took off on a temper tantrum theopposite direction and paperwork was given to someone else to give to me. Ridiculous unprofessional service will not be returning for service or purchase of a new car.

Mike was great and everything went great